The New England Patriots are among the most successful teams in NFL history. As impressive as their 11 Super Bowl appearances and six championships are, the team is just one piece of a diverse, successful organization — Kraft Group — that also owns the New England Revolution of MLS soccer, forest products, construction, real estate development, and private equity and venture investing companies.
Unless you’ve been sleeping under a rock, it should be obvious that artificial intelligence is all the rage. Though there are many use cases and industries that AI could affect, customer experience, CX for short, is considered by many to be the low-hanging fruit of AI. However, the potential for AI to enable CX solutions is fraught with high risk and high reward.
Today is the 25th opening day at Oracle Park, home of the San Francisco Giants baseball team, and the latest Oracle Park renovations showcase new technologies aimed at enhancing the fan experience. In mid-March, the Giants held a media event to discuss the latest and greatest with the team. Though much of the discussion was with the new players as well as fun information, such as which players would have bobbleheads this season, I was there to learn about the technology upgrades coming to the park.
This was a big week for Palo Alto Networks Inc., as the cybersecurity market leader celebrated turned 20 this week with multiple activities, including its “Ignite on Tour” event in New York and ringing the closing bell at the New York Stock Exchange. At Ignite Wednesday, Palo Alto announced a multiyear partnership with the National Hockey League to strengthen cybersecurity across the league — from behind-the-scenes operations to what fans experience online and in arenas.
Two words are practically ubiquitous in technology discussions these days: artificial intelligence and cloud. At last week’s Nvidia GTC conference in San Jose, many emerging technology companies discussed and demonstrated how they leverage AI and the cloud to deliver innovative products and solutions to their customers.