Cloud communications provider Dialpad Inc. has announced a number of new generative artificial intelligence features for its AI-powered Customer Intelligence Platform.
AI was the hot topic at the recent Enterprise Connect event and I certainly expect it to remain that way in the communications industry for the foreseeable future.
Load balancers have been a core part of application infrastructure since the mid-1990s. The load balancer, located between the application layer and network infrastructure, ensures high application performance and scalability, along with advanced capabilities that include security, visibility, automation and much more.
I recently had the opportunity to visit Cisco Systems Inc.’s newly opened Atlanta office, and the space, similar to what the company did with its New York Penn1 location, has been designed for the needs of hybrid work, a huge topic of conversation at the recent Enterprise Connect 2023 event.
I’m a relatively new Adobe Inc. watcher, but given the trends toward digital customer experience getting infused with artificial intelligence, I felt now was the time to dedicate some energy to one of the more important CX vendors. That’s why I recently attended my first Adobe Summit.
For customers of security provider Fortinet Inc., its annual Accelerate user event this week in Orlando, Florida, is an important event because it typically includes new products as well as updates to existing products — and the 2023 version of Accelerate held true to that expectation.