As part of its Enterprise Connect 2024 (EC24) activities, Cisco announced several new devices that can aid companies in their quest to get people back in the office. The company also released the findings of a recent hybrid work study. Before EC24, Cisco held a pre-briefing with Webex GM Javed Khan and other Webex leaders.
Cloud-based communications provider 8×8 launched a new offering called 8×8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center environment. The platform combines 8×8’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) capabilities in a user-friendly format.
This week, RingCentral announced its Q4 fiscal year 2023 results, the first results after Vlad Shmunis retook the captain’s chair of the Starship RingCentral. On Tuesday, February 20th, the company delivered results that were in line with Street expectations. RingCentral posted revenue of $571 million, which was $1 million above analysts’ consensus.
The EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news surrounding innovation, and this year was no different.
Amazon Web Services (AWS) was certainly a late entrant into the CCaaS space. Early in the 2010s, Five9, Talkdesk and NICE were defining the space, but AWS had yet to raise its flag. In reality, Amazon had a highly scalable, homegrown contact center, which it used internally for the Amazon.com business and it took that product and made it customer facing.