Generative AI is impacting the role of customer service agents, challenging the belief that AI might make these roles redundant. Despite significant, recent advancements there are situations where generative AI falls short – which, paradoxically, makes customer service agents both less and more important.
Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve Zoom’s use of AI. The exact amount Zoom Ventures invested in Anthropic was not disclosed.
Digital businesses are more reliant on their networks than ever before. Technologies that enable digital transformation, such as IoT, mobility, and cloud, are all network-centric, and that has raised the bar on the value of the network. My research shows that almost two-thirds of business leaders believe the network is more valuable today than it was five years ago.
Amazon Web Services (AWS) is diving deeper into generative artificial intelligence (AI) software development with the launch of several new products. The goal is to make generative AI more accessible and affordable to a broader audience, by giving developers the choice to use pre-trained foundation models (FM) rather than having to train models from scratch.
Major League Baseball (MLB) has a rich history as the oldest major professional sports league in the world, with a massive following of 175 million fans in the U.S. and millions more worldwide. MLB boasts 100 million tickets sold annually, a strong social media presence, and 11 billion minutes streamed on MLB TV each year. In 2000, MLB centralized its digital rights, creating a unique structure compared to other sports leagues.