At Enterprise Connect, Zoom made several announcements to bolster its workplace collaboration platform. Looking to incorporate AI into its product lineup, the company announced Zoom Workplace, an AI-powered collaboration platform, and expansions of its AI Companion to support teamwork. The company also says it has freshened up the look of the Zoom app and enhanced Zoom Contact Center, including features aimed at empowering agents.
As part of its Enterprise Connect 2024 (EC24) activities, Cisco announced several new devices that can aid companies in their quest to get people back in the office. The company also released the findings of a recent hybrid work study. Before EC24, Cisco held a pre-briefing with Webex GM Javed Khan and other Webex leaders.
Amazon Web Services Inc. Today announced several enhancements to its contact-center-as-a-service product, Amazon Connect, at the Enterprise Connect 24 in Orlando. Prior to the event, I was given a preview of the announcements in a prebriefing with two senior managers of product management for Amazon Connect — Himanshu Suri and Trevor Bloking.
The communications industry’s largest show, the annual Enterprise Connect being held this week in Orlando, Florida, is a “who’s who” of unified communications and contact center providers as they unveil their latest and greatest innovations.
With the AI boom in full throttle, there has been no trade show in recent memory that I can recall more eagerly anticipated than Nvidia Corp.’s GTC 2024. After five years of being virtual, the event returned to an in-person format, adding to the excitement.