Tag: Zeus Kerravala

Zscaler Zenith Live ‘24 touts breach predictions, zero trust and expanded partnership with Google

Zscaler Inc.‘s Las Vegas Zenith Live ‘24 event in Las Vegas last week featured a wide range of news, from zero-trust security to a new breach detector. Most of the news was unveiled during the keynotes, which featured several executives, including Chief Executive Jay Chaudhry (pictured), Deepen Desai, chief security officer and head of security and research, Senior Vice President of Product Management Dhawal Sharma, and Punit Minocha, executive vice president of business and corporate development.

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Zscaler Zenith Live ‘24 touts breach predictions, zero trust and expanded partnership with Google

NICE customers provide best practices for adopting AI in the contact center

Customer experience improvement remains a top initiative for business and information technology leaders. The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who staff them are the unsung heroes of many businesses.

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NICE customers provide best practices for adopting AI in the contact center

Five thoughts from Cisco Live 2024

Cisco Live was held last week in what has become my second home, Las Vegas. I had dubbed this the most important Cisco Live in the Chuck Robbins era, as the company is looking to put a stake in the artificial intelligence ground. Simultaneously, Cisco Systems Inc. is integrating its Splunk acquisitions and reshaping the security business in real time. For most companies, doing one of these things would be all-encompassing, but these are not typical times.

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Five thoughts from Cisco Live 2024

Arista releases Etherlink platforms for AI networking focused on large clusters

This week marks the 10th anniversary of Arista Networks Inc. as a publicly traded company, and to celebrate, the company held a special event at the New York Stock Exchange, which is not only the exchange that trades ANET stock but also one of the early Arista customers. However, the shindig at the NYSE wasn’t the only way the company marked the IPOiversary. Arista also announced some artificial intelligence-related news.

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Arista releases Etherlink platforms for AI networking focused on large clusters

Five9 integrates with Salesforce to evolve into a CX platform

Customer Contact Week, being held in Las Vegas this week, has evolved from focusing on hard-core contact centers to a broader customer experience event. This aligns with the contact-center-as-a-service or CCaaS providers’ direction, where their products have expanded beyond the traditional agent to other customer-facing roles.

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Five9 integrates with Salesforce to evolve into a CX platform