Increasing connectivity and communication demands are paving the way for private 5G, a cloud-era wireless technology designed for the enterprise and highly adaptable to changes. Many organizations are already implementing or thinking about implementing private 5G because the network and the data can better be controlled by the enterprise. It can also be restricted to a certain location, providing coverage both indoors or outdoors in places such as manufacturing plants and ports.
Enterprise firewalls have been the quintessential security device for decades, standing guard at the perimeter, inspecting all inbound and outbound traffic for malware. So, what happens to firewalls as the perimeter fades away? They evolve.
Cisco is bringing its Webex technology to the final frontier: space. Webex will be a part of the Callisto payload on the Orion spacecraft, which launches later this year on a mission called Artemis I.
Formerly known as Exploration Mission-1, this launch will be the first in a series of several complex missions focused on human exploration to the Moon and Mars.
Recently, I attended the Talkdesk 2021 Customer Contact Week (CCW) event in Las Vegas. I participated in a panel titled “The Contact Center as a Revenue Engine.” Kathie Johnson, chief marketing officer (CMO), Talkdesk, moderated the panel that also included Kurt Mosher, chief operating officer (COO) Gant Travel, and Paulo Silva, senior vice president (SVP) of Alorica. I was interested in participating in this session because it addresses a trend I’ve followed for the better part of the past two years—the integration of sales and service.
Despite the continuing COVID-19 pandemic, the Consumer Electronics Show (CES) is taking place in Las Vegas this week, returning to a live format after a year off. The live presentation is somewhat ironic in an event where virtual reality, the metaverse, autonomous vehicles, and non-fungible tokens (NFTs) are taking center stage.