Unless you’ve been sleeping under a rock, it should be obvious that artificial intelligence is all the rage. Though there are many use cases and industries that AI could affect, customer experience, CX for short, is considered by many to be the low-hanging fruit of AI. However, the potential for AI to enable CX solutions is fraught with high risk and high reward.
Today is the 25th opening day at Oracle Park, home of the San Francisco Giants baseball team, and the latest Oracle Park renovations showcase new technologies aimed at enhancing the fan experience. In mid-March, the Giants held a media event to discuss the latest and greatest with the team. Though much of the discussion was with the new players as well as fun information, such as which players would have bobbleheads this season, I was there to learn about the technology upgrades coming to the park.
This was a big week for Palo Alto Networks Inc., as the cybersecurity market leader celebrated turned 20 this week with multiple activities, including its “Ignite on Tour” event in New York and ringing the closing bell at the New York Stock Exchange. At Ignite Wednesday, Palo Alto announced a multiyear partnership with the National Hockey League to strengthen cybersecurity across the league — from behind-the-scenes operations to what fans experience online and in arenas.
Two words are practically ubiquitous in technology discussions these days: artificial intelligence and cloud. At last week’s Nvidia GTC conference in San Jose, many emerging technology companies discussed and demonstrated how they leverage AI and the cloud to deliver innovative products and solutions to their customers.
Last week all eyes were on Nvidia Corp.’s GTC, also known as the artificial intelligence show. But there was another event going on across the country as Enterprise Connect, the communications industry’s largest event was going on in Orlando, Florida. AI was the theme at EC as the technology is changing the way we interact with each other and with customers and that’s where Zoom Communications Inc. unloaded a salvo of 45 agentic AI skills and agent enhancements for its Zoom AI Companion.