It’s that time of year again. Spring has sprung which means it’s time for Enterprise Connect. One of the highlights of the show is the flurry of vendor announcements as each company looks to one up the other. Given the hype around ChatGPT, one would expect that most of the news to revolve around artificial intelligence (AI).
There is no technology industry more mature than communications. Businesses have been purchasing communication services for over a century but despite the maturity of the market, companies still struggle when managing their systems.
Last Friday, cloud communications provider 8×8, held an event at Nasdaq’s headquarters in New York City’s Times Square. The company used the event to launch several AI centric product enhancements, but more importantly, 8×8 announced a pivot in strategy.
In today’s digital world, retailers face many challenges when it comes to disconnected systems and siloed data. Perhaps more than any other industry, retailers are continually looking for the “next big thing” that can help them get a leg up on the competition. It’s widely accepted today that customer experience is the top brand differentiator, and many experiences are enabled by good quality network connectivity.
This week, RingCentral and Amazon Web Service (AWS) announced a strategic agreement where the latter will offer RingCentral MVP and RingCentral Contact Center to its customers. This adds to the long list of partnerships that RingCentral has, but AWS is the first cloud communications provider to take a bite from the RingCentral apple.