While business priorities ebb and flow year over year, improving customer experience (CX) comes up again year after year. Through a pandemic, social changes, climate issues, and more, CX initiatives seem to bubble to the top of every IT leader’s to-do list.
Cisco recently held its annual Asia-Pacific, Japan and China (APJC) version of its Cisco Live event in Melbourne, Australia. At the event, the company announced new customer experience (CX) services to support businesses in their sustainability efforts. The new services signify a deeper integration of environmental solutions into the networking giant’s offerings.
Generative AI stole the show at AWS re:Invent recently, as it has at almost every other event this year. A really interesting wrinkle on this 2023 event trend: how generative AI will shape the future of contact centers “Pasquale DeMaio, VP of Customer Experience, Amazon Connect at AWS, gave one of the most interesting sessions about the state of contact centers, “What’s next in contact centers with Amazon Connect and generative AI.”
On Monday, December 4th, Bloomberg news service published a story about contact center vendor Five9, exploring a sale to Zoom. After that article, financial content service SeekingAlpha authored a story that Zoom was not interested in rekindling the relationship that almost happened two years ago.
The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 exhibitors from 170 countries. The event has always been a great opportunity to meet with Avaya executives, particularly on the international side, and the company’s customers and partners.