The end of summer is here, which means for those of us in the communications space, it’s time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.
Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw significant changes and surprises. Below are the notable points from the 2023 CCaaS Magic Quadrant.
Today’s companies have difficulty acquiring the right talent, as evidenced by ManpowerGroup’s 2023 Talent Shortage Survey, where 77 percent of organizations stated that it’s challenging to find skilled workers.
Over the past decade, the role of the network has changed: What was once viewed as a non-differentiated tactical resource that got very little attention from business leaders is now considered a strategic asset.
Every week, I have many calls and meetings—Zoom, Cisco Webex, Google Meet, Skype (believe it or not), and the dreaded Microsoft Teams. Whenever I get an invite for a Teams call, I wonder what will happen when I click the link.
At the recent VMware Explore conference, a key focus was the emerging edge computing industry. VMware, best known as a data center company, has built a strong edge portfolio, enabling companies to run workloads in bandwidth- or processor-constrained environments.