ServiceNow Inc. and Zoom Video Communications Inc. announced today at the annual Zoomtopia event an expanded strategic partnership to integrate their generative artificial intelligence technologies — ServiceNow’s Now Assist and Zoom AI Companion — by the first half of 2025. With this integration, Zoom hopes to enhance enterprise productivity by automating workflows based on meeting discussions.
The concept of AIops is simple: Infuse artificial intelligence(AI) into IT to make operations speedier and more efficient. In theory, AIops at its best should lead to an autonomous IT environment in which functions can run themselves with little or no human intervention. In practicality, the path to this nirvana state is anything but straightforward and raises several questions. Where should you start? How do you measure the value? Is AI ready to scale across production environments? Do I need new tools?