The concept of AIops is simple: Infuse artificial intelligence(AI) into IT to make operations speedier and more efficient. In theory, AIops at its best should lead to an autonomous IT environment in which functions can run themselves with little or no human intervention. In practicality, the path to this nirvana state is anything but straightforward and raises several questions. Where should you start? How do you measure the value? Is AI ready to scale across production environments? Do I need new tools?