With all the hype around artificial intelligence, work should be easier and more efficient these days. But that’s far from the truth. Employees are still spending hours searching and sifting through information and second-guessing AI responses. Coveo Solutions Inc.‘s latest Employee Experience Relevance Report takes a closer look at how workplace tools are falling short on EX and why more companies need to have a better approach to knowledge discovery.

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Coveo report finds the employee interest in AI is high, but so is employee frustration

It has been about a year since OpenAI LP launched ChatGPT. That thrust generative artificial intelligence into the spotlight, creating more hype around a technology than anything I can remember. The intense focus on generative AI has made many information technology and business leaders I have talked to ask how generative AI can transform their business.

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Real-world generative AI use cases, AWS style