Identity and access management (IAM) provider ForgeRock recently held its annual IDLive conference in Austin, Texas. One of the most compelling sessions involved ForgeRock CTO Eve Maler, who discussed the future of IAM and how it’s now being heavily infused with artificial intelligence (AI) to make it more effective.
Arguably, no other industry has been impacted by digital transformation (DT) as much as retail. Retail has undergone a major transition over the past few years, with customer experience (CX) becoming the No. 1 brand differentiator.
The concept of AIops is simple: Infuse artificial intelligence(AI) into IT to make operations speedier and more efficient. In theory, AIops at its best should lead to an autonomous IT environment in which functions can run themselves with little or no human intervention. In practicality, the path to this nirvana state is anything but straightforward and raises several questions. Where should you start? How do you measure the value? Is AI ready to scale across production environments? Do I need new tools?