Recently, network market leader Cisco held its annual event, Cisco Live, in Las Vegas. It’s been three years since the network giant held the event in an in-person format and the first in the era of hybrid work.

Historically, Cisco has used the event to launch new switches, routers, security devices and other new products. While the 2022 edition of Cisco Live certainly had its fair share of products, such as the new Nexus switches highlighted in my latest ZKast, much of Cisco’s innovation was aimed at making the day-to-day job of IT pros easier.

Read More About
Top 5 Announcements From Cisco Live 2022

It’s been nearly three years since cloud titan, Amazon Web Services (AWS) jumped into the contact center space when it announced its Amazon Connect cloud contact center solution. The company is a late entrant in the space, which normally spells doom for any company because once a market is mature, it’s hard to disrupt. AWS promised to be different and use artificial intelligence (AI) to take contact centers in an entirely different direction.

Read More About
AWS beefs up contact center solution with new AI capabilities

It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator.

Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that today, 90% of businesses compete on customer experience compared with only 24% five years ago.

Read More About
Dialpad rolls out AI-infused customer satisfaction scoring

Over the last decade, a generational shift has taken place in the enterprise: the move from on-premise data centers to the cloud.

Organizations continue to face the same issues they have always faced in networking, but with much less control due to the distributed nature of data, applications, people, and devices.

Read More About
Cisco Introduces Nexus Cloud To Simplify Operations

After a three-year hiatus, Cisco Live returns to an in-person format. While the show has evolved over the years to appeal to line of business and corporate executives, its core audience is still the engineer that makes their living deploying and operating Cisco equipment. While much of the innovation at the show is in networking, over the years, Webex has become a more prominent part of the show.

Read More About
Webex Delivers Innovation for IT Pros at Cisco Live 2022