The end of summer is here, which means for those of us in the communications space, it’s time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.
Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw significant changes and surprises. Below are the notable points from the 2023 CCaaS Magic Quadrant.
Earlier this month, security vendor Fortinet held a security summit that preceded the Fortinet Championship PGA golf tournament in Napa Valley. The event was much more intimate than its annual Accelerate user conference, with the audience comprised of strategic channel partners and top-tier customers.
Japanese telecom giant NTT Docomo broke new ground this week at MWC Las Vegas by deploying the first 5G network to use graphics processing unit-accelerated wireless technology in a commercial setting.
If data is king of this artificial intelligence-driven world, Cisco Systems Inc. is making a play for the throne with its acquisition of Splunk Inc., long-rumored and finally announced this morning.
Cisco has been expanding from its hardware roots over the past few years, and this all-cash $28 billion acquisition will push it even further on its journey to building its business around recurring revenue.
Today’s companies have difficulty acquiring the right talent, as evidenced by ManpowerGroup’s 2023 Talent Shortage Survey, where 77 percent of organizations stated that it’s challenging to find skilled workers.