Today’s high focus on customer experience is prompting many businesses to modernize their contact centers. As companies shift their communications to the cloud, it creates several challenges that did not exist when the contact center platform was on-premises. Smaller businesses are likely to purchase the telecom services directly from a contact center as a service (CCaaS) provider, but that’s not typically an option for large businesses.
The largest proposed semiconductor acquisition in IT history — Nvidia merging with Arm — was called off today due to significant regulatory challenges, with antitrust issues being the main hurdle.
The $40 billion deal was initially announced in September 2020, and there has long been speculation that it would fall through due to several factors that I believed were either not true or overblown.
The topic of conversational AI is certainly a hot one, and rightfully so. Customer experience (CX) reigns supreme when it comes to business competition today but ensuring a high-quality CX isn’t as easy as it used to be. The pandemic accelerated digital transformation plans. My research shows that 74% of companies accelerated digital initiatives by at least one year, about a third of those by two years or more.
Throughout 2021, the pandemic influenced corporate buying behavior as hybrid work models became more permanent, replacing ad-hoc strategies initially used to support remote workers. Organizations changed their buying behavior in favor of more flexible, efficient, and cost-effective IT strategies, according to Tangoe’s newly released 2021 Market Trends Report.
This week Juniper Networks announced its new Secure Edge product, which is a cloud-based firewall-as-a-service (FWaaS) solution. The new product will be part of its secure-access service edge (SASE) portfolio, which currently includes application control, anti-malware, identity and access control, intrusion prevention, threat intelligence, zero trust, and secure web access. All the features available in Juniper’s on-premises SRX next-generation firewall (NGFW) are now available from the cloud.