Over the past two years, the workforce has changed in ways we could never have foreseen. Hybrid work is now the norm, leadership styles and strategies have evolved to encompass the new way of work, and workers are taking the time to decide if they actually like their job. We’ve seen the highest resignation numbers in decades – 4.4 million workers left their jobs in September 2021 alone!
Telecom provider NTT has connected with cloud-based workflow automation platform ServiceNow to speed up the adoption of private 5G (P5G) in the enterprise. The combined NTT/ServiceNow solution is designed to give organizations a personalized, verticalized, automated approach to P5G deployments.
Today’s high focus on customer experience is prompting many businesses to modernize their contact centers. As companies shift their communications to the cloud, it creates several challenges that did not exist when the contact center platform was on-premises. Smaller businesses are likely to purchase the telecom services directly from a contact center as a service (CCaaS) provider, but that’s not typically an option for large businesses.
The largest proposed semiconductor acquisition in IT history — Nvidia merging with Arm — was called off today due to significant regulatory challenges, with antitrust issues being the main hurdle.
The $40 billion deal was initially announced in September 2020, and there has long been speculation that it would fall through due to several factors that I believed were either not true or overblown.
The topic of conversational AI is certainly a hot one, and rightfully so. Customer experience (CX) reigns supreme when it comes to business competition today but ensuring a high-quality CX isn’t as easy as it used to be. The pandemic accelerated digital transformation plans. My research shows that 74% of companies accelerated digital initiatives by at least one year, about a third of those by two years or more.