Generative AI stole the show at AWS re:Invent recently, as it has at almost every other event this year. A really interesting wrinkle on this 2023 event trend: how generative AI will shape the future of contact centers “Pasquale DeMaio, VP of Customer Experience, Amazon Connect at AWS, gave one of the most interesting sessions about the state of contact centers, “What’s next in contact centers with Amazon Connect and generative AI.”
On Monday, December 4th, Bloomberg news service published a story about contact center vendor Five9, exploring a sale to Zoom. After that article, financial content service SeekingAlpha authored a story that Zoom was not interested in rekindling the relationship that almost happened two years ago.
Cisco Systems Inc. is holding the Asia-Pacific, Japan and China version of Cisco Live this week in Melbourne, Australia, where the highlight was the security news, as the company gave its cyber portfolio a shot of artificial intelligence. Historically, Cisco and security have had somewhat of an on-again, off-again relationship – like Cardi B and Offset.
Australia is surrounded by water, so swimming is as much a part of the culture as throwing another shrimp on the barbie, but for Swimming Australia, it’s more than recreation. It’s about performance and gleaning as much from data as it can.
A key highlight of Amazon Web Services Inc. Chief Executive Adam Selipsky’s re:Invent keynote Tuesday was the announcement of Amazon Q. Selipsky (pictured) set it up by looking at the uses of generative artificial intelligence and how almost everyone has experimented with it by now.