ServiceNow Inc. and Zoom Video Communications Inc. announced today at the annual Zoomtopia event an expanded strategic partnership to integrate their generative artificial intelligence technologies — ServiceNow’s Now Assist and Zoom AI Companion — by the first half of 2025. With this integration, Zoom hopes to enhance enterprise productivity by automating workflows based on meeting discussions.

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Aiming to streamline enterprise productivity, ServiceNow and Zoom expand strategic AI alliance

Credit: Zeus Kerravala

Collaboration services provider Zoom Video Communications Inc. held its annual user event, Zoomtopia, this week in its home city of San Jose, California.

This has become the event for the company to set its vision for the industry and launch new products. In 2022, Zoom used the conference to boldly launch its Mail and Calendar features within the Zoom client.

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Outside the 8½-by-11 box: Five thoughts from Zoomtopia 2023

Zoom’s sixth annual user conference, Zoomtopia, is a hybrid event this year. It will take place virtually and in-person in San Jose, California, on Nov. 8-9. Given the rise of Zoom as a tool to enable us to work remotely and now in a hybrid manner, one could argue that this is the most important Zoomtopia held to date.

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