The cloud has become an important component of almost every organization’s business strategy. Companies rely on cloud computing to power modern applications and SaaS-based services to enable critical business functions. While most of the cloud providers have invested heavily in resilient operations, outages still occur from time to time.
Cisco Systems Inc. is now at the center of a massive number of changes in the workplace from hybrid work, geopolitical issues and a continued acceleration to the cloud. I was curious as to see what Cisco had in store for its European customers — especially as the European version of Cisco Live gets underway this week in Amsterdam.
Cisco Live EMEA returns to an in-person format for the first time since early 2019. At the Amsterdam event, Cisco announced some Webex innovations to help companies achieve their sustainability goals. While sustainability is a big issue across the globe, Europe provides an excellent location for the announcements as the European Union (EU) has led the world in this area.
This week, Uniphore, a startup backed by former executive chairman and CEO of Cisco John Chambers, announced it has acquired U.K.-based voice, screen, and metadata capturing company Red Box. The acquisition enabled Uniphore to add Red Box’s capturing capabilities to its conversational artificial intelligence (AI) platform.
Last week RingCentral announced a revamped channel program called RingCentral Reach. As markets mature, the way UCaaS and CCaaS are doing now, the channel plays a much bigger role in a vendor’s success. Early adopter customers tend to deal directly with the vendor, but as mass-market adoption occurs, customers prefer to leverage a trusted partner that can help with migration, integration, training and more.