Hot off a “beat and raise” quarter last week, Arista Networks Inc. Nov. 3 announced its continuous integration or CI pipeline for improved network as a service automation.
The new service is built on Arista’s recently announced EOS Network Data Lake. NetDL brings together its Network DataBase information and combines it with other data sources such as internet, application and user data.
The concept of DevSecOps is simple: By integrating security into the DevOps process, businesses introduce security earlier in the software development lifecycle, enabling cyber protection to “shift left,” reducing risks and eliminating costly rework.
Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution.
The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for contact centers, since customer experience is now the top brand differentiator and many customer interactions begin in the contact center.
Earlier this month, communications provider Avaya Holdings Corp. pre-announced a significant earnings miss. In conjunction with that news, the company announced it was changing its chief executive officer.
Out was longtime CEO Jim Chirico, who was a strong operational type of leader. In is Alan Masarek (pictured), the person who revived Vonage from the ashes and through a series of strategic acquisitions set the company up to be purchased by Ericsson.
The pandemic-induced digitization of everything has been well-documented as businesses had to shut their doors and find a different way of interacting with customers via digital initiatives.
Prior to the pandemic, digital transformation was something most companies were just thinking about. Post-pandemic, it’s something most companies rely on to transact business and provide service and everything else in the customer lifecycle.