This week 8×8 Inc. held a financial and industry analyst event at the Nasdaq building in Times Square, and with a venue like that, one would expect something big. The company certainly delivered, going news-heavy today by loading up its product with several new artificial intelligence capabilities targeting customer experience improvement.
Mobile World Congress (MWC) kicks off this week in Barcelona. The theme of the event is telco transformation – as it has been for some time.
Clearly, the evolution of telcos is long overdue. Most communication and network service providers have networks that rely too heavily on people, spend too much on infrastructure and deliver services too slowly to compete with the cloud companies. This leads to their net promotor and customer service scores being abhorrently low. This is why this group of companies is often relegated to being the “plumbing” of company infrastructure.
Organizations are investing more in privacy because they view it as a critical business priority, but there’s a major disconnect between consumer expectations and how organizations are actually handling data.
That’s according to Cisco Systems Inc.’s newest 2023 Data Privacy Benchmark Study, which also revealed that customers believe companies can do more, especially when using artificial intelligence with their personal data.
The CES consumer electronics show in Las Vegas, which has become the show to highlight the latest and greatest in consumer technology, is about to get in full swing. Nvidia Corp. has been a mainstay at the show for years, first through its gaming business, but over the years it has broadened its presence into areas such as autonomous vehicles and artificial intelligence.
The 11th annual Amazon Web Services re:Invent is now in the books. This was the first fully attended re:Invent since the pandemic — 2021 had a capped audience — and I was curious to see how well-attended the event would be. The “about re:Invent” post, written prior to the start of the show, claimed “over 50,000,” but I heard that it may have been as high as 70,000, which is at pre-pandemic levels.