The pandemic-induced digitization of everything has been well-documented as businesses had to shut their doors and find a different way of interacting with customers via digital initiatives.
Prior to the pandemic, digital transformation was something most companies were just thinking about. Post-pandemic, it’s something most companies rely on to transact business and provide service and everything else in the customer lifecycle.
Communications systems provider Avaya Holdings Corp. today named Alan Masarek its next president and chief executive.
Masarek will join the company on Aug. 1, succeeding Jim Chirico, who will also resign his position on the board. Chirico has been with Avaya for 15 years, serving as the company’s CEO for the past five. Previous to that, he was Avaya’s chief operating officer and global sales leader.
It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator.
Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that today, 90% of businesses compete on customer experience compared with only 24% five years ago.
Ransomware attacks have grown by 80% year-over-year, as they continue to evolve in tactics and scope.
The findings come from Zscaler Inc.’s newly released ThreatLabz 2022 Ransomware Report, which uncovered a record number of attacks that have increased both in volume and the cost of damages.
Nvidia Inc. is positioning its open DOCA software framework as the fastest and easiest way to speed up the development and performance of data processing unit applications.
DOCA is a software development kit for Nvidia BlueField DPUs (pictured). For those not familiar with BlueField, it provides data center infrastructure-on-a-chip, optimized for high-performance enterprise and cloud computing. Because DOCA is tied to BlueField, there’s a misconception that it’s closed and proprietary.