Last week, Box held its BoxWorks 2022 event in a virtual format. Box also ran an analyst summit in parallel with BoxWorks, which was kicked off by CEO Aaron Levie.

His keynote started predictably by addressing the change in work style from hybrid work, but he did so through the lens of content. He set the stage nicely by laying out how much work has changed—people shifted from working with local teams to collaborating with a wide network of people, digital processes no longer augments work but is at the core of work, data is scattered everywhere and that automation, if done right, enables us to work better.

Read More About
Box’s Next Move: Coaching Companies to Rethink How They Work with Content

Earlier this month, cloud communications provider Bandwidth announced its new Send-To product. The native messaging app works with both Microsoft Teams Direct Routing and Operator Connect and enables users to send SMS texts directly in Microsoft Teams instead of having to use their personal phones, which is both more efficient and faster. Users have a wide range of communications options available to them, but they often have to be the integration point for the technology creating complexity and often frustrating them.

Read More About
Bandwidth, Microsoft Partner on Native Teams SMS

Next week, GPU market leader Nvidia is holding its GPU Technology Conference (GTC), which is one of my favorite fall shows. The company always does a nice job of showcasing advancements in accelerated computing, with artificial intelligence (AI) being one of the use cases. A GPU with its high-speed computing capabilities make them ideally suited for AI, and Nvidia chips are found in everything from autonomous vehicles to home voice assistants to Cisco Webex endpoints.

Read More About
What’s Next for Nvidia Maxine?

This week Zoom announced its fiscal year 2023 second-quarter results. The numbers show a company with slowing growth: the $1.1 billion in sales were $20 million short of analysts’ expectations, and on the earnings call, management cited several issues causing headwinds, including a stronger US dollar, which had an impact on about $8M, weak on-line sales and the war in Ukraine.

Read More About
Zoom’s Growth Slows But Enterprise Business Picks Up Speed

The COVID-19 pandemic has permanently changed so many things in our lives. One of the areas of business impacted the most is the contact center.

Five9’s 2022 Customer Service Index, a survey conducted in partnership with Zogby Analytics, lays out the current state of customer service and engagement most organizations. Zogby surveyed business decision makers (BDMs) from organizations with 250 or more employees in various industries across North America and Europe. Almost half of the organizations surveyed had revenue greater than $1 billion.

Read More About
Five9 Survey Results: The Cloud Can Only Meet Contact Center Needs