In the dynamic world of retail, Wi-Fi has become critical in physical stories despite the rise of online shopping. That’s according to a recent report by Retail Systems Research and Extreme Networks Inc. titled The World is Connected: The Store Must Be Too. The report surveyed 114 executives from global retail companies with annual revenues ranging from $100 million to more than $5 billion.
Posting on LinkedIn last week, Charlie Bell, executive vice president of security at Microsoft Corp., last week announced a shakeup of its security organization in the wake of a Chinese government-backed hack that resulted in the theft of U.S. government emails.
Amazon Web Services Inc.’s re:Invent is in the books, and if there was any question about whether the show is back, there shouldn’t be. Two years ago, participation was capped as we emerged from the pandemic. Last year, some businesses still had not fully embraced travel and trade shows, and that kept the show from achieving the level of audience it has had in the past.
Cisco Systems Inc. released its FY 23 Purpose Report this week at its Cisco Live APJC in Melbourne conference in Melbourne, Australia, and I had the opportunity to talk to a group of Cisco executives about its contents. In this article, I’ll focus on the report’s context, how the company will set the stage for the next generation of workers, and how the company is handling sustainability today and in the future.
Generative AI stole the show at AWS re:Invent recently, as it has at almost every other event this year. A really interesting wrinkle on this 2023 event trend: how generative AI will shape the future of contact centers “Pasquale DeMaio, VP of Customer Experience, Amazon Connect at AWS, gave one of the most interesting sessions about the state of contact centers, “What’s next in contact centers with Amazon Connect and generative AI.”