Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let customers quickly deploy artificial intelligence (AI)-powered virtual agents that could be used immediately.
Damage caused by advanced exploits, such as Log4Shell and Spring4Shell, has been widely documented. These came out of nowhere and seemingly crippled many organizations. This happened despite record cybersecurity industry budgets that will clear $146B in 2022. This post from Palo Alto Networks highlights that, based on telemetry, the company observed more than 125 million hits that had the associated packet capture that triggered the signature. It certainly begs the question of why breaches are becoming more common and more damaging despite security spending at an all-time high.
The societal impact of the pandemic has been well documented. Everything has changed as businesses have reinvented the way they operate. The biggest shift for in-office workers is the transition to home/hybrid work, causing an uptick in software-as-a-service (SaaS) applications. Cloud-based apps are ideally suited for remote/hybrid work because they let users operate from anywhere with an identical experience – regardless of location.
All organizations want to provide the best customer experience, yet many don’t know where to begin. It all starts with content, which drives every customer engagement. No matter the industry, customers and employees are increasingly demanding a personalized experience across different digital channels and devices.
The digitization of everyday life has had a profound impact on how companies innovate and grow. Accelerated by COVID-19, the shift has forced businesses to digitize almost everything that is customer-facing and to reinvent themselves as online-first operations. My research shows that today, 59% of all products and services have been digitized, making it easier than ever for consumers to interact with their favorite brands.