Mobile World Congress (MWC) kicks off this week in Barcelona. The theme of the event is telco transformation – as it has been for some time.
Clearly, the evolution of telcos is long overdue. Most communication and network service providers have networks that rely too heavily on people, spend too much on infrastructure and deliver services too slowly to compete with the cloud companies. This leads to their net promotor and customer service scores being abhorrently low. This is why this group of companies is often relegated to being the “plumbing” of company infrastructure.