When Tarun Loomba became chief executive of Mitel Networks Inc. in 2021, the company made an interesting pivot. While the entire communications industry has been shifting to a software-as-a-service-based model, leveraging the public cloud, Mitel took a step back, looked at its strengths and the market, and decided to dedicate itself to serving customers via private or hybrid clouds.
For the better part of the last decade, customer experience has ranked near or at the top of every information technology and business leader’s priority list. That’s because 90% of companies compete on CX, significantly up from 26% five years ago. Another interesting supporting data point from my research is that, in 2023, 71% of millennials admitted changing loyalties to a brand from a single bad experience.
Nearly every sports team plays in facilities carrying a corporate brand, such as Lumen Field, the home of the Seattle Seahawks, or T-Mobile Park, the Mariners’ home field. Not the Seattle Kraken. The most recent team to be added to the National Hockey League plays in The Climate Pledge Arena.
Cisco Systems Inc.‘s fiscal second-quarter earnings report today was certainly a mix of good and bad. The networking giant put up a solid quarter, with earnings per share of 87 cents, slightly ahead of its guide, and revenue of $12.8 billion, which was at the high end of its estimate from last quarter.
It’s an understatement to say that artificial intelligence has been on top of every information technology and business leader’s priority list since the release of ChatGPT. The easy-to-use generative AI engine gave everyone a glimpse of what’s possible when it comes to the infusion of AI into our lives, and one of the areas in which it has the most promise is cybersecurity.