February 2018 - Prepared by Zeus Kerravala

Organizations of all sizes are looking for ways to create new customer experiences to distinguish themselves from their competition. Although such experiences may vary widely from industry to industry, there is one point of commonality—WiFi is at the heart of them. Consider the following examples:

  • Retailers are pushing mobile coupons to shoppers when they are in the store to drive up impulse purchases.
  • School systems are using tablets to create new, immersive forms of learning.
  • Hospitals are improving patient care by sending alerts from patient monitoring equipment directly to clinicians’ mobile devices.
  • Manufacturing companies are connecting equipment to a common network so the status of the machines can be monitored more closely.
  • Hotels are enabling customers to check in with their mobile phones and then use them as room keys.

WiFi has become so important that an organization’s ability to compete depends on it. Businesses that provide a great wireless experience are positioning themselves to break away from the competition; those that cannot do so will likely fall behind.

December 2017 - Prepared by Zeus Kerravala

Key Findings:

  • Cloud native applications and “software defined technologies” are areas that respondents identified as the furthest along in the deployment process
  • Majority of ADCs are used on premises but other form factors are emerging
  • Incumbents still dominant in cloud but challengers coming on strong
  • Respondents are experimenting with cloud, software and virtual form factors
  • Downtime varies but majority of respondents aren’t aware of how much there is
  • Satisfaction with current vendors is tepid
  • Security features are highest attach rate to ADCs
  • Over half of install base is considering alternative vendors
  • Ability to automate changes is low
  • Network functions can be provisioned quickly but ADC features remain a challenge
  • Lag in ADC changes impact application roll outs
  • Respondents want better automation and analytic capabilities

August 2017 - Prepared by Zeus Kerravala

Digital transformation has become a top mandate for almost every IT and business leader. The ZK Research 2017 IT Priorities Survey found that 84% of businesses currently have a digital transformation initiative in progress (Exhibit 1). In the digital era, competitive advantage is no longer determined by which company has the best products or even the best people. Market leadership is based on an organization’s ability to analyze information, gain insights and make fast decisions to capitalize on market transitions.

July 2017 -- Prepared by Zeus Kerravala

Digital transformation in the enterprise is one of the fastest-growing trends ever in IT. In many ways, it has begun to outstrip the web and internet tidal wave of the 1990s because of the way it involves every aspect of an organization.

March 2017 -- Prepared by Zeus Kerravala

ZK Research defines digital transformation as the application of new technologies to create new business processes by leveraging the convergence of people, business and connected things. Digital innovation involves companies creating new products and services as well as transforming business operations, enabling organization to generate more revenue, lower costs and achieve unprecedented levels of efficiency to gain a sustainable competitive advantage in their markets.

February 2017 -- Prepared by Zeus Kerravala

Digital transformation is reshaping the business landscape across almost every industry faster than ever before. Organizations that have embraced the shift to digital have quickly become leaders in their respective markets, and those that have not done so find themselves at a competitive disadvantage. ZK Research studies have found that digital organizations are 64% more profitable than those that have not embraced this shift. For this reason, digitization has become a top initiative for IT and business leaders.

January 2017 - Prepared by Zeus Kerravala

Digitization is reshaping the business landscape faster than at any time in history, enabled by technologies such as cloud computing, mobility, the Internet of Things (IoT), and big data. Companies that have embraced digital transformation have quickly become market leaders, and those that have not done so have fallen behind their peers.

October 2016 - Prepared by Zeus Kerravala

The Realities of WiFi TroubleshootingWi-Fi issue prevalence

  • Wi-Fi related issues are more commonly reported compared to other network issues. However, when a user reports a Wi-Fi problem, more often than not it is actually associated with other network-related issues.
    • Wi-Fi issues are slightly less prevalent in on-premises centrally managed networks.
    • Education industries (higher education and K-12 schools) have more prevalent Wi-Fi issues compared to general enterprise.

July 2016 - Prepared by Zeus Kerravala

Best Practices for a Digital WorkplaceDigital transformation has become a top initiative for business and IT leaders. In a digital world, sustainable market leadership is no longer based on which company has the best products or even the best people. Instead, organizations that are agile and can adapt to market trends will become market leaders. Companies that cannot meet the demands of a business climate that is changing faster than ever before will struggle to survive, with many being acquired or going out of business.

June 2016 - Prepared by Zeus Kerravala

ZK Research defines digitization as the application of technology to build new operating models or processes by leveraging the convergence of people, business and things. Digital advancements are creating new product and services opportunities as well as transforming business operations, enabling organizations to generate more revenue, lower costs and achieve higher levels of efficiency to gain an advantage over their competitors.

April 2016 - Prepared by Zeus Kerravala

The IT industry has gone through several waves of evolution since the mainframe was introduced back in the 1960s. The industry has moved from mainframes to mini-computing to the client/server era and, most recently, to the Internet age. Today, the industry sits on the precipice of another major transition—digital transformation is reshaping the business landscape faster than ever before.

February 2016 - Prepared by Zeus Kerravala

10 Networking Priorities for Digital TransformationDigital transformation isn’t a technology or a product. Rather, it’s a philosophy for using digital assets to change the way an organization runs. It involves realigning technology and modifying business processes to better engage employees, customers and other constituents of the extended enterprise. Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe.

November 2015 - Prepared by Zeus Kerravala

4 Imperatives for Mobile Medical ProfessionalsThe healthcare industry has rapidly been evolving to a digital model. Hospitals and other caregiving facilities are under tremendous pressure to lower costs but are also required to maintain or even improve the quality of patient care. However, the legacy processes in most healthcare institutions were put in place decades ago, and they are slow and error prone.

October 2015 - Prepared by Zeus Kerravala

The unified communications (UC) industry is currently transitioning from a collection of standalone applications to a set of capabilities. More and more enterprises want to quickly integrate collaboration functions into business applications and processes. Using traditional development platforms can be a long, expensive process because racks of infrastructure need to be procured, installed and maintained to deliver the required functionality. This is one reason why communications-enabled applications are still in their infancy.

October 2015 - Prepared by Zeus Kerravala

The IT industry has undergone several major shifts since computing became a business resource. The mainframe era gave way to client/server computing, which then ceded its position as the dominant compute model to a branch-centric computing model. Today, the industry sits in the midst of another major computing revolution: the shift to cloud computing.

August 2015 - Prepared by Zeus Kerravala

Long-term competitive advantage and business success is no longer based on making the best widget or having a single core competency. Rather, it is determined by having the ability to make the best decision while involving the right people in as short a time as possible. Organizations need the ability to harness the collective knowledge of everyone across the extended enterprise. This includes, but isn’t limited to, internal employees, remote workers, partners, suppliers and customers.

July 2015 - Prepared by Zeus Kerravala

Digitization is reshaping the business landscape faster than ever before. Business disruption is something that used to take decades; but natively, digital organizations such as Uber and Airbnb have disrupted their respective industries in fewer than 10 years. Digital transformation is creating new winners and losers at an unprecedented rate. Exhibit 1 shows that in 1960, businesses were on the S&P 500 Index for about 60 years. This number was cut in half by 1980 and will be cut in half again by 2025. Based on this economic data, ZK Research predicts that 75% of the S&P 500 Index will turn over in the next 10 years.

May 2015 - Prepared by Zeus Kerravala

802.11AC Wave 2 is coming and it's going to transform the digital workplace.The next wave of Wi-Fi evolution, 802.11ac Wave 2 is almost upon us and, for the first time ever, wireless networks will have as good or better performance than wired switches.  With 802.11ac Wave 2, businesses can enable more devices per user, stream 4K video over Wi-Fi and be assured their Internet of Things deployments go smoothly.

April 2015 - Prepared by Zeus Kerravala

The mandate for today’s CIO has changed more in the past decade than that of any other position in the business world. Previously, CIOs and IT leaders were measured on technical metrics of the infrastructure, such as uptime or utilization, but that’s no longer the case. Today, the goals of technology executives are tightly aligned with those of business leaders and corporate executives.

July 2014 - Prepared by Zeus Kerravala

Business agility is no longer optional for companies. Nimble organizations that can add new services and capture new market opportunities stand to break away from and eclipse their competitors. Those that cannot become flexible risk becoming irrelevant.

June 2014 - Prepared by Zeus Kerravala

The need for IP video surveillance has been rising for well over a decade. Many organizations that historically focused on securing the IT infrastructure have shifted their focus to physical security. When deployed correctly, video surveillance can be an effective tool in protecting organizations of all sizes. In fact, there have been many instances, including the Boston Marathon bombings, where IP video surveillance played a significant role in solving a crime quickly. For this reason, ZK Research predicts that the market for IP-based video surveillance cameras will grow from $4 billion in 2012 to well over $19 billion in 2017.

January 2013 - Prepared by Zeus Kerravala

Few companies are islands unto themselves. Most are global, networked organizations comprised not only of internal employees but also suppliers, vendors, partners and customers. This work style enables them to respond to market opportunities and competitive threats faster than companies that are highly structured and vertically siloed.

October 2012 - Prepared by Zeus Kerravala

The IT landscape has changed significantly over the past five years. In many ways, the exception is now the norm. Nowhere is this truer than in client computing. Mobile computing dominates the workplace and promises to bring orders of magnitude more devices into the workplace.

October 2012 - Prepared by Zeus Kerravala

The nature of work continues to evolve. Mobile work was once limited to laptop-carrying professionals working outside company offices. Today, worker mobility has expanded to encompass a much wider range of users. While the mobile professional remains an important group of mobile workers, they are hardly the only ones. Home-based workers and locations where multiple users share a single device, such as retail locations, are examples of the broadening definition of enterprise mobility.

September 2012 - Prepared by Zeus Kerravala

Unified communications (UC) has been a market in the making for more than a decade, with a focus on bringing together all collaborative applications. The coming together of communications and collaboration technology opened the door for many new vendors to enter a market historically dominated by voicecentric solution providers.

August 2012 - Prepared by Zeus Kerravala

Video technology has been around for the better part of two decades, but has never been a mainstream corporate collaboration tool for a number of reasons. Legacy systems were costly to procure and manage, there was limited availability of video endpoints, and quality was often poor. Only the largest of large enterprises had the budget, staff and opportunity to fully leverage business video.

May 2012 - Prepared by Zeus Kerravala

For most companies, customer service is a continually evolving process. Customer demands are always in flux and there are always new methods of reaching customers, and competitive threats to the status quo. Organizations that wait too long to adapt run the risk of losing customers to more agile competitors waiting for the right moment to pounce. But do it right and the results can be staggering: happier customers, faster problem resolution, consistency in measurement — all at a lower cost.

February 2012 - Prepared by Zeus Kerravala

The value proposition of unified communications and collaboration (UC&C) is multidimensional. UC&C empowers workers to streamline the collaborative process, raising productivity to new heights, enables individuals to collaborate in real time with coworkers, partners, customers and suppliers in different parts of the globe, and can significantly reduce communications costs.

February 2012 - Prepared by Zeus Kerravala

The IT demands on a school system are among the most complex of any organization. Schools are a mix of technically savvy users and nontechnical users. Additionally, technology is not upgraded consistently so different locations in the same district can have widely different technology.

February 2012 - Prepared by Zeus Kerravala

The role of the CIO has changed more in the past five years than any other in the business world. Several IT forces have come together to usher in a new era of IT — the network computing revolution. This transition created new expectations from business leaders and corporate workers, as IT is now tasked with delivering a high quality, consistent experience to all users. At one time the thought of delivering any application to any device over any network was just a vision, but today it’s expected. Network computing is making that vision a reality.

November 2011 - Prepared by Zeus Kerravala

Consumerization, mobility and device evolution have all contributed to IT transformation. However, no technology has been a bigger disruptive force than virtualization. Virtualization has reached a tipping point where there are more virtual workloads than physical ones. It is the norm, not the exception.

October 2011 - Prepared by Zeus Kerravala

The value proposition of unified communications (UC) is multifaceted. It has the potential to raise corporate productivity to new levels, streamline business processes and dramatically lower the cost of communications. Deploying UC should be among the top initiatives for all companies, large and small. However, despite the hype and strong marketing push from solution providers, UC has yet to see the accelerated growth that signals the technology has moved out of the early-adopter phase into the mainstream.

October 2011 - Prepared by Zeus Kerravala

Today’s CIOs face significantly more challenges than at any other time in history. Companies look to IT departments to boost worker productivity and simultaneously lower the cost of IT. The shift to pervasive mobility is a significant step that allows companies to achieve both goals. Historically, the shift to pervasive mobility has been difficult and expensive to implement, and as a result it was a reality for a very small number of organizations. However, a number of technology trends have come together to create a “perfect storm” effect, which will bring this vision to reality.

October 2011 - Prepared by Zeus Kerravala

For most companies, building the business case for unified communications (UC) has been a difficult task. The value proposition for UC is multifaceted, and ROI is difficult to measure. Additionally, numerous solution providers have UC portfolios that widely vary, making it very difficult to do an apples-to-apples comparison for evaluation purposes.

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