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October 2011 – Prepared by Zeus Kerravala

For most companies, building the business case for unified communications (UC) has been a difficult task. The value proposition for UC is multifaceted, and ROI is difficult to measure. Additionally, numerous solution providers have UC portfolios that widely vary, making it very difficult to do an apples-to-apples comparison for evaluation purposes.

This report will define unified communications, help organizations understand all of the components that need consideration when making the business case for UC, and compare the two leading solution providers — Cisco and Microsoft — to help build total cost of ownership (TCO) scenarios. Lastly, this report will give actionable recommendations to UC evaluators that can guide them through the decision-making process.

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