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February 2012 – Prepared by Zeus Kerravala

The value proposition of unified communications and collaboration (UC&C) is multidimensional. UC&C empowers workers to streamline the collaborative process, raising productivity to new heights, enables individuals to collaborate in real time with coworkers, partners, customers and suppliers in different parts of the globe, and can significantly reduce communications costs.

Because of the strong potential ROI, deploying a collaboration solution should be at or near the top of every CIO’s priorities list. Collaboration technology is widely used by technically savvy early adopters, and is now moving into the mainstream. During this transition, deploying organizations must consider:

  • Budgetary concerns: Traditional CPE-based solutions require a significant upfront investment. In the current macro environment, this may limit the budget IT leaders can be aggressive with to deploy a collaboration solution.

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