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Featured Report:

October 2016 - Prepared by Zeus Kerravala

The Realities of WiFi TroubleshootingWi-Fi issue prevalence

  • Wi-Fi related issues are more commonly reported compared to other network issues. However, when a user reports a Wi-Fi problem, more often than not it is actually associated with other network-related issues.
    • Wi-Fi issues are slightly less prevalent in on-premises centrally managed networks.
    • Education industries (higher education and K-12 schools) have more prevalent Wi-Fi issues compared to general enterprise.

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Latest Blog Post:

The unified communications company hopes to elevate
its name recognition with its BroadSoft Business suite
and its Powered by BroadSoft branding initiative

BroadSoft: The most important communications vendor most businesses haven’t heard of

Most businesses aren’t aware of who BroadSoft is, but if they use a unified communications as a service (UCaaS) provider, they are likely using BroadSoft’s services. The company provides the building blocks for service providers to build cloud-based communications services such as voice, video, web conferencing and now team messaging and contextual services.

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From the Desk of a Millennial:

After receiving a new debit card the other day, I had to go through the process of updating my card information for the different services I use. Many of them being performed on mobile apps, I figured I would take the opportunity to see what the different experiences were like adding in card information on different applications.

It’s a no brainer that security should be the most important piece for any application that will hold personal information, especially banking credentials. Another important concept with any application is ease of use, including adding in a card. Here are some of the takeaways I got from going through the process of updating my payment info:

There needs to be an option to update the information on the mobile app

This seems like a no brainer, but I was surprised to find there was no way of updating my payment info on Spotfiy’s mobile app. Then when I went onto Spotify’s application on my laptop, again, there was no option for updating the information. I had to go onto their Web Player version and then go into my account from there. If a company has a mobile app and there is payment involved, there needs to be a way to update the information from my mobile device. The masses are using mobile more (especially millennials) and it’s inconvenient and annoying when they are required to leave their phones to pull out their laptops just to update.

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