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July 2016 - Prepared by Zeus Kerravala

Best Practices for a Digital WorkplaceDigital transformation has become a top initiative for business and IT leaders. In a digital world, sustainable market leadership is no longer based on which company has the best products or even the best people. Instead, organizations that are agile and can adapt to market trends will become market leaders. Companies that cannot meet the demands of a business climate that is changing faster than ever before will struggle to survive, with many being acquired or going out of business.


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Cisco Meeting Server makes it easy for customers to use
Cisco video room technology with third-party solutions

Credit: REUTERS/Robert Galbraith

I recall my first conversation with Rowan Trollope, Cisco’s senior vice president and general manager of Internet of Things (IoT) and applications, back in 2012. He joined Cisco to head up the companies Collaboration Business Unit, and it was clear from our first conversation that collaboration under Trollope would be markedly different than it had been.

From the Desk of a Millennial:

After receiving a new debit card the other day, I had to go through the process of updating my card information for the different services I use. Many of them being performed on mobile apps, I figured I would take the opportunity to see what the different experiences were like adding in card information on different applications.

It’s a no brainer that security should be the most important piece for any application that will hold personal information, especially banking credentials. Another important concept with any application is ease of use, including adding in a card. Here are some of the takeaways I got from going through the process of updating my payment info:

There needs to be an option to update the information on the mobile app

This seems like a no brainer, but I was surprised to find there was no way of updating my payment info on Spotfiy’s mobile app. Then when I went onto Spotify’s application on my laptop, again, there was no option for updating the information. I had to go onto their Web Player version and then go into my account from there. If a company has a mobile app and there is payment involved, there needs to be a way to update the information from my mobile device. The masses are using mobile more (especially millennials) and it’s inconvenient and annoying when they are required to leave their phones to pull out their laptops just to update.

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