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October 2016 - Prepared by Zeus Kerravala

The Realities of WiFi TroubleshootingWi-Fi issue prevalence

  • Wi-Fi related issues are more commonly reported compared to other network issues. However, when a user reports a Wi-Fi problem, more often than not it is actually associated with other network-related issues.
    • Wi-Fi issues are slightly less prevalent in on-premises centrally managed networks.
    • Education industries (higher education and K-12 schools) have more prevalent Wi-Fi issues compared to general enterprise.

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My kids have an expression that goes “Easy-peasy-lemon-squeezy” to describe something that’s fast and easy to do. Things like beating their dad at a video game and a number of other tasks people do would fall into this category. The opposite of easy-peasy-lemon-squeezy is something that is complex and difficult and I can think of no better example than maintaining a high quality of experience for real time or bandwidth intensive applications over broadband.

The migration from MPLS to broadband is well underway as businesses look to cut the cost of the WAN with an eye towards eventually migrating to a software defined WAN (SD-WAN). The concept of using broadband for business is sound as broadband speeds have steadily increased over the past decade and there are so many flavors of it (cable, Ethernet, cellular, etc) that businesses will almost certainly be able to move the primary and secondary link to broadband. Broadband is typically a fraction of the cost of MPLS so there are big savings to be had for the company that is successful with a broadband WAN.

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From the Desk of a Millennial:

After receiving a new debit card the other day, I had to go through the process of updating my card information for the different services I use. Many of them being performed on mobile apps, I figured I would take the opportunity to see what the different experiences were like adding in card information on different applications.

It’s a no brainer that security should be the most important piece for any application that will hold personal information, especially banking credentials. Another important concept with any application is ease of use, including adding in a card. Here are some of the takeaways I got from going through the process of updating my payment info:

There needs to be an option to update the information on the mobile app

This seems like a no brainer, but I was surprised to find there was no way of updating my payment info on Spotfiy’s mobile app. Then when I went onto Spotify’s application on my laptop, again, there was no option for updating the information. I had to go onto their Web Player version and then go into my account from there. If a company has a mobile app and there is payment involved, there needs to be a way to update the information from my mobile device. The masses are using mobile more (especially millennials) and it’s inconvenient and annoying when they are required to leave their phones to pull out their laptops just to update.

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