Thought Leader | Technology Consultant

ZKast

ZKast, is a thought leadership series where Zeus Kerravala interviews thought leaders from the technology community. To be a guest on ZKast, please contact Zeus Kerravala at zeus@zkresearch.com

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Amazon Web Services (#AWS) was a late entrant into the #CCaaS space but has been a disruptive force in the industry. In this #AI disruptor video, I sit down with Pasquale DeMaio, GM of the #CX group at Amazon. In this #ZKast DeMaio discusses the following -Amazon Connect's Disruptive Approach to Contact Centers -Generative AI and Its Impact on Contact Centers -Integration of Amazon Q and Enhancing Self-Service -Guardrails and Security in AI Adoption -Amazon Connect's Unique Value Proposition And whole lot more! To learn more about Amazon Connect, see: https://aws.amazon.com/connect/ @amazon @amazonwebservices

Zeus Kerravala 20.6K

2025 ZKast #8 AI Disruptor with Pasquale DeMaio, AWS’s Vice President, Customer Experience Services

Zeus Kerravala 3 hours ago

2025 ZKast #8 AI Disruptor with Pasquale DeMaio, AWS’s Vice President, Customer Experience Services

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2025 ZKast #8 AI Disruptor with Pasquale DeMaio, AWS’s Vice President, Customer Experience Services

Zeus Kerravala 3 views 3 hours ago

Glean is an interesting AI startup. The company makes an AI-powered work assistant that connects to a wide range of data sources to share insights across the company.In this #ZKast, MP Eisen, VP of Partners at Glean discusses the role of partners, particularly the journey the company has had with Amazon Web Services. This includes help in building out the offering but also support from being part of the AWS Marketplace. For more on Glean on the Marketplace see: https://aws.amazon.com/marketplace/pp/prodview-mu6dfqwzfcpi6@amazonwebservices @amazon @gleanwork

2025 ZKast #7 with Glean from AWS Summit

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2025 ZKast #7 with Glean from AWS Summit

Zeus Kerravala 6.1K views 12 hours ago

Bob O'Donnell from TECHnalysis Research joins me on #ZKast to discuss the recent #Cisco #AI Summit, which we both felt was one of the best one day events we have attended. The event was highlighted by world-class speakers from companies such as @OpenAI @box @ScaleAI @GoldmanSachs @GroqInc and others. At the event, Cisco announced its new AI Defense product. Bob and I share our thoughts on the event, AI Defense, the impact of AI and other items related to the event.@CiscoSystems #security #AI If you would like to learn more about AI Defense, see: https://www.cisco.com/site/us/en/products/security/ai-defense/index.html

2025 ZKast #6 With Bob O'Donnell from TECHnalysis on Cisco AI Summit

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2025 ZKast #6 With Bob O'Donnell from TECHnalysis on Cisco AI Summit

Zeus Kerravala 5.7K views January 17, 2025 1:27 pm

In this #ZKast, conducted at the recent AWS re:Invent conference, I talked to Vijoy Pandey, SVP Outshift by Cisco, on the Internet of Agents. Every application we use is having an #AI agent built into it and this helps us be more productive. But how do workers adapt when there is agent sprawl? Pandey talks about the concept of the Internet of Agents, where applications can have interoperable agents that seamlessly communicate with each other, making the worker's lives easier. For more on Internet of Agents, see: https://outshift.cisco.com/the-internet-of-agents@CiscoSystems @amazonwebservices

2025 ZKast #5 with Vijoy Pandey, SVP, Outshift by Cisco on the topic of Internet of Agents

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2025 ZKast #5 with Vijoy Pandey, SVP, Outshift by Cisco on the topic of Internet of Agents

Zeus Kerravala 5.1K views January 16, 2025 8:53 pm

Thanks to Juanita Coley of Solid Rock Consulting for joining me to talk #CX in 2025. In this #ZKast Juanita and I talk about #AI (what else), how customers may adopt it and where we might see it this upcoming year. We also make several predictions for the upcoming year and what the adoption of AI will be like. Thanks for joining me Juanita! @solidrockconsulting #CCaaS #CX #contactcenter #cloud #AI For more on Solid Rock Consulting, see: https://solidrockco.net/

2025 ZKast #4 with Juanita Coley of Solid Rock Consulting on the CX Landscape in 2025

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2025 ZKast #4 with Juanita Coley of Solid Rock Consulting on the CX Landscape in 2025

Zeus Kerravala 3K views January 16, 2025 3:32 pm

This #ZKast is with Joshua Burgin, Chief Product Officer at Upwind Security a leading #cloud security platform. In this video, Burgin explains how the company enables customers to reduce vulnerability noise and get to the root cause of threats and posture identity issues faster.Burgin also talks about the relationship Upwind has with AWS and how the hyperscaler helps Upwind to go to market faster and sell more products. This includes being part of the AWS Marketplace. For more on Upwind on the AWS Marketplace see: https://aws.amazon.com/marketplace/pp/prodview-ff3am62vjukrw@amazonwebservices

2025 ZKast #3 with Joshua Burgin from Upwind Security at AWS Startup Summit

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2025 ZKast #3 with Joshua Burgin from Upwind Security at AWS Startup Summit

Zeus Kerravala 4.4K views January 14, 2025 6:33 pm

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Real-Time, Recorded

The Heard is a weekly talk/chat format where Dave Michels and Zeus Kerravala discuss current topics in enterprise communications.

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Dave and Zeus discuss NICE Interactions and Five9.

Real-Time, Recorded 178

RealTime Recorded: CCaaS June

Real-Time, Recorded June 28, 2024 9:57 pm

RealTime Recorded: CCaaS June

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RealTime Recorded: CCaaS June

Real-Time, Recorded 18 views June 28, 2024 9:57 pm

Dave and Zeus provide updates on 5 recent events: #MWC24, #8x8AnalystSummit, #RingCentralAnalystSummit, #HPAmplify, #Five9AnalystSummit.00:00 Intro00:55 MWC4:55 RingCentral Summit7:40 8x8 Summit13:25 HP Amplify.18:44 Five9 Analyst Summit25:25 EC24 Upcoming27:55 NVidia and AI

Real TIme Recorded Q124 Events

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Real TIme Recorded Q124 Events

Real-Time, Recorded 2.1K views March 19, 2024 6:14 am

Dave and Zeus discuss recent earnings reports in enterprise comms.

Real-Time, Recorded Earnings Reports

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Real-Time, Recorded Earnings Reports

Real-Time, Recorded 41 views February 24, 2024 1:57 am

Real-Time, Recorded - AI

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Real-Time, Recorded - AI

Real-Time, Recorded 130 views January 3, 2024 10:34 pm

Real-Time, Recorded! Zoomtopia 2023

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Real-Time, Recorded! Zoomtopia 2023

Real-Time, Recorded 50 views October 4, 2023 9:42 pm

Dave and Zeus discuss the Zoom Analyst event #ZoomPerspective23.

Real-Time, Recorded Zoom Perspectives 23

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Real-Time, Recorded Zoom Perspectives 23

Real-Time, Recorded 26 views August 8, 2023 5:02 am

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Videos

ZKast

2025 ZKast #8 AI Disruptor with Pasquale DeMaio, AWS’s Vice President, Customer Experience Services

Real-Time, Recorded

RealTime Recorded: CCaaS June