Thought Leader | Technology Consultant

ZKast

ZKast, is a thought leadership series where Zeus Kerravala interviews thought leaders from the technology community. To be a guest on ZKast, please contact Zeus Kerravala at zeus@zkresearch.com

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Zeus Kerravala 21.3K

2025 ZKast #146, What's New In CX #6 with Juanita Coley - CCaaS MQ, RingCentral and Verint Engage

Zeus Kerravala 16 hours ago

2025 ZKast #146, What's New In CX #6 with Juanita Coley - CCaaS MQ, RingCentral and Verint Engage

YouTube Video VVVYem05MHJBZjhUN3hIUDF6TEwtWkpnLktPT09aV3UzYkJj

2025 ZKast #146, What's New In CX #6 with Juanita Coley - CCaaS MQ, RingCentral and Verint Engage

Zeus Kerravala 5.9K views 16 hours ago

2025 ZKast #143 with Ivan Wintersteiger and Mike Cervasio of World Wide Tech from Splunk .conf

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2025 ZKast #143 with Ivan Wintersteiger and Mike Cervasio of World Wide Tech from Splunk .conf

Zeus Kerravala 5.4K views September 17, 2025 10:55 pm

A Laptop Turned Against You? Unpacking Dell's "ReVault" Vulnerabilities at Black HatZeus Kerravala is on the ground at Black Hat in Las Vegas and he's at the Cisco stand with a fascinating guest: Philippe Laulheret from the world-renowned Cisco Talos Group.In this can't-miss interview, Philippe, a Senior Vulnerability Researcher, breaks down the shocking details of his latest report, "ReVault: When Your SoC Turns Against You." This report uncovered five serious vulnerabilities affecting millions of Dell laptops, specifically those with the Broadcom-powered ControlVault3 and ControlVault3+ security chips.Philippe explains how these flaws could allow a bad actor to compromise the very hardware designed to protect your device. He details how these vulnerabilities could lead to:Memory corruption and code execution within the firmware.Leaking sensitive, per-device secrets.Permanent, malicious modifications to the chip's firmware that survive a Windows reinstall.Bypassing the Windows login screen via a tampered fingerprint reader.Gaining system-level privileges on Windows.If you own a Dell Latitude or Precision laptop, this is a must-watch. Philippe provides clear, actionable advice on how to protect your device, from simply keeping your firmware updated to more advanced mitigation strategies.He also shares a glimpse into the secretive but vital work of the Cisco Talos team, explaining how their research goes beyond finding bugs—it directly fuels the development of new detection rules and security products that protect Cisco customers and the broader internet.Don't miss this deep dive into the hidden world of firmware security and why the research from groups like Talos is so critical to our digital safety.Link to the full technical report (coming Saturday): [Insert Link to Talos Blog Here]#BlackHat #Cybersecurity #CiscoTalos #Dell #VulnerabilityResearch #ReVault #FirmwareSecurity #LaptopSecurity #TechNews #Hacking #ZKCasts #ZeusKerravala #Cisco #ITSecurity #Broadcom #WindowsAPI #CyberThreats @Cisco

2025 ZKast #142 with Philippe Laulheret from Cisco Talos a Black Hat 2025

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2025 ZKast #142 with Philippe Laulheret from Cisco Talos a Black Hat 2025

Zeus Kerravala 5.9K views September 15, 2025 5:43 pm

Joe Marshall, Senior Security Strategist for Cisco's Talos group, joins Zeus Kerravala from ZK Research at Black Hat 2025 to discuss the front lines of cybersecurity. Joe shares his experience helping to secure Ukraine's critical infrastructure during the war, including how Cisco provided GPS resiliency to portions of the country's power grid.The conversation covers the ever-present threat to critical infrastructure (CI) in the US and the increasing role of AI as a "force multiplier" for both attackers and defenders. Joe highlights the importance of asking the right questions about security fundamentals, especially when facing new threats. He also touches on the value of tabletop exercises for preparing for complex, multifaceted cyber scenarios and gives actionable advice for individuals to protect themselves online.@Cisco Hashtags:#Cybersecurity #CriticalInfrastructure #CiscoTalos #BlackHat2025 #AIinCybersecurity #Ukraine #Cyberwarfare #InfoSec #CyberAttack #GPS #TechInterview #ZKResearch #CyberThreats #Cisco #ITSecurity #BlackHat

2025 ZKast #141 with Joe Marshall of Talos, a Cisco Company at Black Hat 2025

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2025 ZKast #141 with Joe Marshall of Talos, a Cisco Company at Black Hat 2025

Zeus Kerravala 7.8K views September 8, 2025 11:56 am

Zeus Kerravala from ZK Research, with my co-host, Juanita Coley, from Solid Rock Consulting for What's New in CX, episode 5. This will be the special Verint edition, and I'm really excited to talk Juanita, because she is, by all accounts, one of the leading experts in WFM.In this episode, we dive into the latest news surrounding Verint and its acquisition by private equity firm Thoma Bravo. We discuss what this means for the future of WFM and the broader CX market, especially in a landscape where many CCaaS vendors are building their own WFM capabilities.Juanita offers her unique take on the "WFM as a commodity" narrative, arguing that dedicated WFM platforms still have a critical and distinct role to play. We also explore the potential synergy between Verint and Calabrio, the other WFM vendor in Thoma Bravo's portfolio, and whether this move signals a new trend of consolidation in the industry.We talk about:The Thoma Bravo acquisition of Verint and its planned merger with Calabrio.Why WFM is more than just a "commodity."The difference between a pure-play CCaaS vendor and a WFM-first platform.The role of AI and bots in the contact center.The importance of a well-defined AI strategy and how to avoid "artificial ignorance."Don't miss this insightful conversation on the future of customer experience and the evolving role of workforce management.@Verint97 @calabrioinc.132 #CX #CustomerExperience #WFM #WorkforceManagement #Verint #Calabrio #ThomaBravo #ContactCenter #CCaaS #AI #What'sNewinCX #ZKResearch #SolidRockConsulting #JuanitaColey #ZeusKerravala #FutureofWork #AIinCX #WEM #WorkforceEngagementManagement

2025 ZKast #140 - What's new in CX #5 with Juanita Coley - Verint Edition

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2025 ZKast #140 - What's new in CX #5 with Juanita Coley - Verint Edition

Zeus Kerravala 12.2K views September 5, 2025 2:49 pm

In this special edition #ZKast, Zeus Kerravala broadcasts from the US Open at Arthur Ashe Stadium, a testament to IBM's significant sponsorship and its deep integration of AI into the fan experience. Zeus sits down with Dr. Maryam Ashoori, VP of Products for IBM's AI and Governance, to dive into the current state of AI in the enterprise.Maryam shares critical insights, revealing that only 16% of the market has successfully moved AI into production at scale. She explains the widespread excitement around "agents"—LLMs that can take action—and the challenges companies face in moving from proof-of-concept to real-world application. The conversation touches on crucial topics like the risk of "shadow AI" and the importance of purpose-built, smaller models like IBM's Granite family for fine-tuning on proprietary data.Maryam emphasizes that the key to successful AI adoption is not chasing the latest technology, but rather being curious, nimble, and focusing on a business's specific problems. The discussion also covers the critical role of governance and security in a world where AI agents can access and manipulate sensitive data. They discuss how tools like IBM watsonx.governance provide the necessary guardrails and observability to manage these risks and build a responsible AI strategy.This episode is a must-watch for anyone looking to navigate the complexities of AI, from understanding the value of agents to implementing a robust governance framework.#AI #ArtificialIntelligence #GenAI #LLM #AIAgents #EnterpriseAI #IBM #watsonx #DataGovernance #AIGovernance #ZKast #ZKResearch #USOpen #TechPodcast #Innovation #BusinessTechnology #FutureOfWork @IBM @usopen

2025 ZKast #139 with Dr. Maryam Ashoori of IBM on AI from the US Open

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2025 ZKast #139 with Dr. Maryam Ashoori of IBM on AI from the US Open

Zeus Kerravala 9.5K views September 5, 2025 10:55 am

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Real-Time, Recorded

The Heard is a weekly talk/chat format where Dave Michels and Zeus Kerravala discuss current topics in enterprise communications.

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Dave and Zeus discuss NICE Interactions and Five9.

Real-Time, Recorded 171

RealTime Recorded: CCaaS June

Real-Time, Recorded June 28, 2024 10:57 pm

RealTime Recorded: CCaaS June

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RealTime Recorded: CCaaS June

Real-Time, Recorded 18 views June 28, 2024 10:57 pm

Dave and Zeus provide updates on 5 recent events: #MWC24, #8x8AnalystSummit, #RingCentralAnalystSummit, #HPAmplify, #Five9AnalystSummit.00:00 Intro00:55 MWC4:55 RingCentral Summit7:40 8x8 Summit13:25 HP Amplify.18:44 Five9 Analyst Summit25:25 EC24 Upcoming27:55 NVidia and AI

Real TIme Recorded Q124 Events

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Real TIme Recorded Q124 Events

Real-Time, Recorded 2.1K views March 19, 2024 7:14 am

Dave and Zeus discuss recent earnings reports in enterprise comms.

Real-Time, Recorded Earnings Reports

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Real-Time, Recorded Earnings Reports

Real-Time, Recorded 41 views February 24, 2024 2:57 am

Real-Time, Recorded - AI

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Real-Time, Recorded - AI

Real-Time, Recorded 131 views January 3, 2024 11:34 pm

Real-Time, Recorded! Zoomtopia 2023

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Real-Time, Recorded! Zoomtopia 2023

Real-Time, Recorded 50 views October 4, 2023 10:42 pm

Dave and Zeus discuss the Zoom Analyst event #ZoomPerspective23.

Real-Time, Recorded Zoom Perspectives 23

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Real-Time, Recorded Zoom Perspectives 23

Real-Time, Recorded 26 views August 8, 2023 6:02 am

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Videos

ZKast

2025 ZKast #146, What's New In CX #6 with Juanita Coley - CCaaS MQ, RingCentral and Verint Engage

Real-Time, Recorded

RealTime Recorded: CCaaS June