Thought Leader | Technology Consultant

ZKast

ZKast, is a thought leadership series where Zeus Kerravala interviews thought leaders from the technology community. To be a guest on ZKast, please contact Zeus Kerravala at zeus@zkresearch.com

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In this #ZKast, I talk with Bryan Bedford, Global Director: Sports, Media, Retail and Hospitality at @CiscoSystems about #retail transformation and the role Cisco plays. Cisco accomplishes this through demonstrating its own "in store" technology. At the booth, Bryan walked me through the following demos0:00 - Introduction 2:03 - @webex Connect and how to order coffee through messaging 3:41 - Wireless and video analytics with @CiscoMerakiOfficial 6:36 - @Splunkofficial in retail For more on Cisco Retail Solutions, see:https://www.cisco.com/c/en/us/solutions/industries/retail.html#WiFi #network #security #observability #cloudtech

Zeus Kerravala 20.6K

2025 ZKast #21 With Bryan Bedford From Cisco On Retail Transformation at NRF 2025

Zeus Kerravala February 20, 2025 2:42 pm

2025 ZKast #21 With Bryan Bedford From Cisco On Retail Transformation at NRF 2025

YouTube Video VVVYem05MHJBZjhUN3hIUDF6TEwtWkpnLkp4Q2xMQk9qX3Q0

2025 ZKast #21 With Bryan Bedford From Cisco On Retail Transformation at NRF 2025

Zeus Kerravala 5.7K views February 20, 2025 2:42 pm

In this #ZKast, Carolina Milanesi, President and Principal Analyst at Creative Strategies and I talk #CiscoLiveEMEA 2025.She and I look at the key themes from the event, product news and what lies ahead for @CiscoSystems Carolina and I discuss-Event overview and initial impressions -Cisco's platform approach and differentiation -The impact of Jeetu Patel as Chief Product Officer and integration examples-#AI and networking and the role of Cisco -@Splunkofficial integration -A look ahead For more on Cisco Live EMEA, see: https://www.ciscolive.com/emea.htmlTo learn more about Carolina Milanesi, see:https://www.theheartoftech.com/about-me

2025 ZKast #20 with Carolina Milanese on Cisco Live EMEA 2025

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2025 ZKast #20 with Carolina Milanese on Cisco Live EMEA 2025

Zeus Kerravala 6.6K views February 19, 2025 9:50 am

In this #ZKast I interview, Gary Sorrentino, Global CIO of @Zoom at #NRF2025. He and I talk #retail and #CX Specifically we talk about:Zoom's role in retail and CIO challengesThe future of retail the impact of #AI Personalization and #ContactCenter AI Companion Some final thoughts from Gary! For more on Zoom in retail, see: https://www.zoom.com/en/industry/retail/

2025 ZKast #19 With Gary Sorrentino of Zoom at NRF 2025

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2025 ZKast #19 With Gary Sorrentino of Zoom at NRF 2025

Zeus Kerravala 5.5K views February 18, 2025 2:39 pm

In this #Zkast, I chat with Sam Wilson, CEO of 8x8. We talk about the company, where it's been and where it's going. Wilson discusses the following: 8x8's history and market positioning The recent rebrand and focus on #CX The shift to customer retention and engagement Current customer challenges and #AI The impact of #AI on contact centers 8x8 differentiation and the future @8x8Inc For more on 8x8, see: https://www.8x8.com/

2025 ZKast #18 with 8x8 CEO Sam Wilson

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2025 ZKast #18 with 8x8 CEO Sam Wilson

Zeus Kerravala 9.5K views February 13, 2025 4:57 pm

During the recent #NRF2025 show I stopped by the NICE booth and talked to Tom Yang, VP of Retail for NICE.We discussed the #retail industry and challenges, the role of #AI, omnichannel and customer preferences. Tom also gave me a demo of how NICE is helping retailers drive more sales For more on NICE in retail, see: https://www.nice.com/solutions/retail@NationalRetailFederation @NICEinContact

2025 ZKast #17 With Tom Yang From NICE at NRF 2025

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2025 ZKast #17 With Tom Yang From NICE at NRF 2025

Zeus Kerravala 11.1K views February 7, 2025 3:43 pm

In this #ZKast I do a mini tour of the Expo Hall at #AWS #Reinvent. In the tour I check out some of the innovative AI demonstrations. Table of contents: 00:00 Welcome 00:26 - Hoops Highlight Maker 03:49 - AWS Non Profits 05:46 - Disaster Response 08:32 - Thanks for watch @amazonwebservices @amazon

2025 ZKast #16 - ZK Tour of Expo Hall at AWS re:Invent

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2025 ZKast #16 - ZK Tour of Expo Hall at AWS re:Invent

Zeus Kerravala 12.8K views February 5, 2025 10:56 am

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Real-Time, Recorded

The Heard is a weekly talk/chat format where Dave Michels and Zeus Kerravala discuss current topics in enterprise communications.

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Dave and Zeus discuss NICE Interactions and Five9.

Real-Time, Recorded 178

RealTime Recorded: CCaaS June

Real-Time, Recorded June 28, 2024 9:57 pm

RealTime Recorded: CCaaS June

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RealTime Recorded: CCaaS June

Real-Time, Recorded 18 views June 28, 2024 9:57 pm

Dave and Zeus provide updates on 5 recent events: #MWC24, #8x8AnalystSummit, #RingCentralAnalystSummit, #HPAmplify, #Five9AnalystSummit.00:00 Intro00:55 MWC4:55 RingCentral Summit7:40 8x8 Summit13:25 HP Amplify.18:44 Five9 Analyst Summit25:25 EC24 Upcoming27:55 NVidia and AI

Real TIme Recorded Q124 Events

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Real TIme Recorded Q124 Events

Real-Time, Recorded 2.1K views March 19, 2024 6:14 am

Dave and Zeus discuss recent earnings reports in enterprise comms.

Real-Time, Recorded Earnings Reports

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Real-Time, Recorded Earnings Reports

Real-Time, Recorded 41 views February 24, 2024 1:57 am

Real-Time, Recorded - AI

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Real-Time, Recorded - AI

Real-Time, Recorded 130 views January 3, 2024 10:34 pm

Real-Time, Recorded! Zoomtopia 2023

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Real-Time, Recorded! Zoomtopia 2023

Real-Time, Recorded 50 views October 4, 2023 9:42 pm

Dave and Zeus discuss the Zoom Analyst event #ZoomPerspective23.

Real-Time, Recorded Zoom Perspectives 23

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Real-Time, Recorded Zoom Perspectives 23

Real-Time, Recorded 26 views August 8, 2023 5:02 am

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Videos

ZKast

2025 ZKast #21 With Bryan Bedford From Cisco On Retail Transformation at NRF 2025

Real-Time, Recorded

RealTime Recorded: CCaaS June