Thought Leader | Technology Consultant

ZKast

ZKast, is a thought leadership series where Zeus Kerravala interviews thought leaders from the technology community. To be a guest on ZKast, please contact Zeus Kerravala at zeus@zkresearch.com

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Zeus Kerravala 21.2K

2025 ZKast 125 - What's new in CX #2 with Juanita Coley of Solid Rock Consulting

Zeus Kerravala August 6, 2025 11:27 am

2025 ZKast 125 - What's new in CX #2 with Juanita Coley of Solid Rock Consulting

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2025 ZKast 125 - What's new in CX #2 with Juanita Coley of Solid Rock Consulting

Zeus Kerravala 3.2K views August 6, 2025 11:27 am

Sam Wilson, the CEO of 8x8 joins me to discuss the future of communications. We delve into how 8x8 is transforming from a provider of siloed products into a unified #UCaaS, #CCaaS, and #CPaaS platform. We also explore the growing impact of #AI, not only in customer-facing features but also in speeding up internal development cycles.Learn how AI is changing everything from customer experience and contact center metrics to the very way products are built. Sam also touches on the importance of integrated data and the shift from "vendor simplicity, customer complexity" to "vendor complexity, customer simplicity."#8x8 #SamWilson #UCaaS #CCaaS #CPaaS #Communications #AI #ArtificialIntelligence #CustomerExperience #CX #ContactCenter #BusinessCommunication #CloudCommunications #DigitalTransformation #Innovation #TechCEO #TechnologyTrends @8x8Inc

2025 ZKast #124 with Sam Wilson, CEO of 8x8

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2025 ZKast #124 with Sam Wilson, CEO of 8x8

Zeus Kerravala 2K views August 5, 2025 5:35 pm

How do you keep 90,000 fans connected in a nearly century-old stadium, not just during games, but 365 days a year? On #ZKast, I chat with Matt Vincent, Assistant Athletic Director of IT for Florida Athletics, to uncover the monumental task of managing a high-performance network for the University of Florida's diverse athletic programs.Matt shares insights into the incredible growth of fan data consumption – from 7 terabytes to a staggering 18 terabytes per football game – largely driven by social media and streaming. He discusses the unique architectural hurdles of older stadiums and how their long-term partnership with Extreme Networks has been key to providing reliable, consistent #WiFi in challenging environments. We also dive into their thoughts on integrating AI for operational efficiency and delivering a seamless fan experience.#ZKast #UniversityofFloridaGators #SportsITChallenges #NetworkManagement #ExtremeNetworks #StadiumConnectivity #WiFi6 #AIinSportsTech #FanEngagement #ITStrategy #CollegeAthletics #TechTalk #SportsTechInsights #OldStadiumsNewTech #DigitalTransformationinSports @ExtremeNetworks @uflorida @floridaathleticsnetwork

2025 ZKast #123 with Matt Vincent, Assistant Athletic Director of IT for Florida Athletics

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2025 ZKast #123 with Matt Vincent, Assistant Athletic Director of IT for Florida Athletics

Zeus Kerravala 14.4K views August 1, 2025 12:34 pm

2025 ZKast #122 EMERGENCY ZKast with Christophe Bertrand on Palo Alto and CyberArk acquisition

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2025 ZKast #122 EMERGENCY ZKast with Christophe Bertrand on Palo Alto and CyberArk acquisition

Zeus Kerravala 14.6K views July 30, 2025 3:24 pm

At the recent #RSAC conference, I had Chris Bonavita, VP of Strategy and Tech Adoption at GTT on #Zkast. Chris dives deep into how GTT is simplifying global connectivity and managed services with their Envision platform. We kick things off by exploring a critical trend: the convergence of security and networking (NOC and SOC functions). Chris shares GTT's unique approach, where their CISO and CIO are the same person, enabling intrinsic unification of operational and security data from the start. We discuss why this integration is crucial for analyzing the massive influx of data from IoT and other emerging technologies, and how it eliminates "finger-pointing" to solve problems faster.We then drill down into Envision Edge, GTT's software-defined platform, highlighting its increased compute at the edge, diverse access types (including LEO and modernized cellular), and universal CPE. Chris explains how this evolution simplifies the collection, transport, and analysis of data amidst growing complexity.The conversation naturally shifts to AI in security. Chris explains GTT's deployment of AI for operational excellence and how their Digital Experience (DX) platform is building a cognitive network for enhanced customer and network experience. We explore AI's role in crunching vast amounts of data to establish baselines, freeing humans to focus on abnormalities and critical decision-making. We also touch on the future of "agentic agents" in SOCs and the industry's collaborative efforts to address AI's security implications.Finally, Chris clarifies the often-confused concepts of visibility versus observability, defining observability as the ability to match expected behaviors with data and take meaningful, timely action. He emphasizes the need for simplicity in an increasingly complex world.Don't miss this insightful discussion on the future of networking and security!#hashtags:#RSAC2025 #Cybersecurity #Networking #AIinSecurity #GTT #ChrisBonavita #ZKResearch #NOCandSOC #SecurityOperations #NetworkSecurity #HybridWork #CloudSecurity #ManagedServices #InfrastructureAsAService #Observability #Visibility #DigitalTransformation #TechTalk #FutureofTech #SNE #EnvisionEdge @gttcommunications9760

2025 ZKast #121 with Chris Bonavita from GTT on AI, Observability, and Envision Strategy

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2025 ZKast #121 with Chris Bonavita from GTT on AI, Observability, and Envision Strategy

Zeus Kerravala 15.7K views July 29, 2025 11:47 am

Understanding GTT's EnvisionEDGE

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Understanding GTT's EnvisionEDGE

Zeus Kerravala 918 views July 29, 2025 9:49 am

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Real-Time, Recorded

The Heard is a weekly talk/chat format where Dave Michels and Zeus Kerravala discuss current topics in enterprise communications.

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Dave and Zeus discuss NICE Interactions and Five9.

Real-Time, Recorded 175

RealTime Recorded: CCaaS June

Real-Time, Recorded June 28, 2024 10:57 pm

RealTime Recorded: CCaaS June

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RealTime Recorded: CCaaS June

Real-Time, Recorded 18 views June 28, 2024 10:57 pm

Dave and Zeus provide updates on 5 recent events: #MWC24, #8x8AnalystSummit, #RingCentralAnalystSummit, #HPAmplify, #Five9AnalystSummit.00:00 Intro00:55 MWC4:55 RingCentral Summit7:40 8x8 Summit13:25 HP Amplify.18:44 Five9 Analyst Summit25:25 EC24 Upcoming27:55 NVidia and AI

Real TIme Recorded Q124 Events

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Real TIme Recorded Q124 Events

Real-Time, Recorded 2.1K views March 19, 2024 7:14 am

Dave and Zeus discuss recent earnings reports in enterprise comms.

Real-Time, Recorded Earnings Reports

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Real-Time, Recorded Earnings Reports

Real-Time, Recorded 41 views February 24, 2024 2:57 am

Real-Time, Recorded - AI

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Real-Time, Recorded - AI

Real-Time, Recorded 131 views January 3, 2024 11:34 pm

Real-Time, Recorded! Zoomtopia 2023

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Real-Time, Recorded! Zoomtopia 2023

Real-Time, Recorded 50 views October 4, 2023 10:42 pm

Dave and Zeus discuss the Zoom Analyst event #ZoomPerspective23.

Real-Time, Recorded Zoom Perspectives 23

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Real-Time, Recorded Zoom Perspectives 23

Real-Time, Recorded 26 views August 8, 2023 6:02 am

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Videos

ZKast

2025 ZKast 125 - What's new in CX #2 with Juanita Coley of Solid Rock Consulting

Real-Time, Recorded

RealTime Recorded: CCaaS June