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Posts Tagged ‘VOSS’

Despite the numerous advancements in Unified Communications (UC) over the past few years, managing UC remains a challenge for many organizations, particularly large enterprises and service providers. Deployments in these environments can be quite complex, as the number of systems and interdependencies between them can overwhelm even the best and most knowledgeable network manager.

Managing a legacy PBX used to be relatively simple since the system was a vertically integrated solution that masked the complexity from the administrator. Today’s systems are comprised of physical servers, virtual servers, desktops, laptops, IP phones, software-based clients that can run on wired, cellular or Wi-Fi networks and now expand out to the cloud. Because of this diversity, no two UC environments are the same, so building an all-encompassing UC management tool can be just as or more complex as the environment itself. A general rule of thumb I like to use is that solutions to problems should never be more complicated than the original problem – and that’s part of what the UC industry has faced.

For large enterprises and service providers, the process of on-boarding a user can be quite cumbersome. Provisioning a user with a full set of UC services can be a complicated, error-prone process due to the number of systems that need to be set up. UC on-boarding can include voice, presence, conferencing and a number of other applications that fall under the “UC” umbrella. In addition to setting up access to new applications, administrators need to find a way to migrate large numbers of users and massive amounts of data for continuity of dial-plans and other functions.

Last week VOSS, a provider of UC management and provisioning tools (UC-OBT), announced the general availability of its new on-boarding tool kit to make this process simpler and faster. VOSS’ UC-OBT is a suite of tools and applications that provides customers with the services it needs to simply and rapidly connect end users and UC-enabled devices to the wide range of UC collaboration applications.

One of the more interesting parts of the annual Cisco Live event is the “World of Solutions” exhibit hall. This is where many of Cisco’s vendor partners exhibit their wares and try to sell their products to the massive Cisco install base. Although the Analyst Relations team at Cisco didn’t give me that much time to walk the show floor I did find time to see a few of the vendors, one of which stood out for its unique approach.

ISI Telemanagement Solutions had a booth at the show it shared with VOSS Solutions and demonstrated what they called a UC Business Analytics Solution (UC-BAS). For those who don’t know these two companies, ISI provides cost management software for voice, data, wireless and UC. VOSS is one of the UC “middleware” vendors that provides design, configuration and management solutions for UC solutions, including the red hot Cisco Hosted Collaboration Service (HCS).

The joint solution, UC-BAS, attempts to provide business analytics to try and measure the value of UC, which has historically been a difficult, if not impossible thing to measure. In fact, one of the analyst roundtables I attended was on the ROI of collaboration and the primary take away from that was that the ROI is unique to each company and measuring the value had to be done almost on a case-by-case basis. The UC-BAS solution attempts to measure this by understanding who uses what tools and how often. Companies can use this to determine how the UC applications should be rolled out to its user base.



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