Being in my mid 40s automatically makes me a fan of 80s music. There was a Bonnie Tyler song that had lyrics that went “Where have all the good men gone and where are all the Gods? Where’s the street-wise Hercules to fight the rising odds? Isn’t there a white knight upon a fiery steed?”
Despite her incredibly bad 80s hair, it was a pretty good song and reminds me a lot of my IT days back in the 90s. We were those white knights on steeds and were viewed as the all-knowing, all-powerful IT group – The Q (Star Trek reference) of our generation. Now, the dirty little IT secret was that we engineered it to be that way. IT procured all the devices, all the applications and controlled the entire end-to-end experience. If a user experienced a problem, IT could ride in on its steed and quickly solve the problem because IT owned the entire lifecycle of the application, so troubleshooting, while difficult, was doable.