Posts Tagged ‘syndicated’

Acquires cloud contact center provider Spoken for platform on which it can build a differentiated customer experience.

Avaya Engage kicked off Monday in New Orleans, a fitting location for the annual customer and partner event — with its bankruptcy in the rear-view mirror, the company can look forward to better times and finally party like its Mardi Gras.

In kicking off Engage, Avaya issued a press release with the headline, “Avaya Engage 2018 Reveals Avaya’s Vision for the Next Wave of Digital Transformation.” In the press release Avaya doesn’t explain what the “next wave” will be, but digital transformation initiatives revolve around improving customer experience and fueling worker productivity, so aligning its strategy around digital transformation makes sense. Avaya made a bigger splash yesterday with a second press release, announcing it had entered into a definitive agreement to acquire cloud contact center provider Spoken Communications. Spoken, with which Avaya has a year-old BPO cloud partnership, gives Avaya an excellent platform to create a differentiated customer experience.

Cisco HyperFlex 3.0 includes several new features that let businesses migrate to a hybrid, multi-cloud model and maintain visibility, application performance and scalability.

It’s been a busy hyperconverged infrastructure (HCI) week for Cisco. Yesterday it announced its intent to acquire secure HCI vendor, Skyport Systems. Today it announced HyperFlex 3.0, which is the biggest update Cisco has had to the product since it introduced the product years ago. Cisco’s driving vision is a business that can run any workload on any cloud that can easily scale up as required. This latest release is entirely dedicated to fulfilling that vision.

Skyport will bring some unique technology to Cisco, making it easier for businesses to secure and manage hybrid cloud environments.

For today’s IT professional, hybrid clouds are a fact of life and will be for years to come. Digital businesses need to have an agile infrastructure foundation, which the cloud provides.

However, rarely does one size fit all when it comes to cloud options. Some workloads are ideally suited for public cloud services, while others make more sense to go in a private cloud. With some apps, though, part of it runs in the traditional data center and part runs in a public cloud, such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform. There are also apps that run in a private data center but then need to connect to a SaaS application.

Nyansa’s early success shows there’s a need for user performance management rather than traditional application performance management.

Understanding how applications perform has been somewhat of a mystery for IT departments since the advent of networked applications.

The reason why it’s been so hard is that traditional management tools operate in a bottoms-up manner. That is, each infrastructure component is monitored, usually with its own management tool, and then the data is rolled up to some kind of manager of managers. Application performance management is inferred by trying to correlate the information manually. The problem is today there is far too much data to be analyzed using manual processes.

Now listed on a major exchange, Avaya will need to make significant noise in the cloud if it’s to keep investors happy.

Wed., Jan. 17, will go down as a landmark day in the timeline of Avaya’s emergence out of bankruptcy. This morning the company rang the Opening Bell at the New York Stock Exchange (NYSE), signaling its return to being a publicly traded company — ticker symbol, “AVYA.”

In actuality, Avaya started trading on Dec. 15, 2017, but as an over-the-counter (OTC) stock. OTC stocks aren’t available through the NYSE or other exchanges, so investors interested in Avaya would have had to purchase the stock from a market maker with inventory. This limited the stock’s reach and lowered its liquidity, making a purchase less appealing for large institutional firms.

Leveraging networking technology from HPE and Aruba, MSC Cruises has modernized the cruise ship experience.

Every industry vertical is being impacted by digital transformation. Most of the case studies I have seen revolve around retail, healthcare and financial services where the impact is relatively easy to measure. One of the industries that is in dire need of digital technology is cruise lines.

Cisco Encrypted Traffic Analysis (ETA), now generally available, addresses one of the biggest pain points in the cybersecurity industry — finding malware in encrypted traffic.

Last summer, Cisco announced a product called Encrypted Traffic Analysis (ETA), which solves one of the biggest cybersecurity problems — finding malware in encrypted traffic.

The use of encrypted traffic continues to grow. In fact, it’s over half of all traffic today and will be well over 80 percent by 2020. The benefit of encrypting traffic is that the bad guys can’t access the data, so it’s protected. The downside of it is that security tools can’t inspect it for malware, making it the perfect place for a threat actor to hide any kind of malicious traffic.



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