Posts Tagged ‘No Jitter’

Program gives Internet telephony service providers the ability to offer subscribers the option of swapping out, canceling, or returning their IP phones without penalty.

The rise of the cloud as a preferred application delivery model has been well documented over the past several years. The cloud has grown in popularity because it creates choice and emphasizes flexibility, which is the opposite of the old IT model that had businesses locked into certain communications technology for up to a decade or more. For example, UCaaS lets buyers pick and choose the services they want, decide who they want to deliver them to, and pay for what they use on a monthly basis.

Infinity Fusion becomes first video interoperability software to earn Microsoft’s stamp of approval.

Cloud has perhaps been the greatest driver of change in the communication industry ever. This force is so strong that one of the biggest on-premises suppliers, Microsoft, has been aggressively pushing its cloud solution, Skype for Business Online, which is part of the broader Office 365 cloud suite. It’s safe to say the cloud era has arrived, and it’s here to stay.

However, the cloud isn’t right for everyone. Many businesses, particularly large enterprises, prefer on-premises solutions, like Skype for Business Server, for reasons such as control and security. Geographic reach is another issue — since no UCaaS provider offers services everywhere around the globe, any large, multinational enterprise that wants to have a consistent set of features everywhere has to roll its own solution. For these reasons, on-premises UC platforms aren’t likely to go away any time soon.

By employing a network packet broker, tool can handle decryption/encryption without negatively impacting performance.

Instead of turning a blind eye (literally) to the traffic or overburdening critical tools, Ixia’s Active SSL feature lets a network packet broker handle the decrypt/encrypt process without negatively impacting performance.

The job of a network manager is really hard and continues to get harder. Complexity has increased, new devices are connected at an alarming rate, and shadow IT has run amok in most companies. However, no trend has made the network manager’s life more challenging than the rise of encrypted traffic.

Encryption is the ultimate Catch-22. At first it seems like a great idea in that SSL hides traffic from the bad guys. But then you quickly realize it enables those same hackers to hide threats from the monitoring and security tools that network managers rely on to manage and protect the network.

With patience and perseverance, CEO Rich McBee finally reels in ShoreTel, achieves size and scale for cloud communications conversions.

Like so many technology markets, unified communications is rapidly moving to the cloud, and the on-premises vendors have had to develop a plan to capture this growing market opportunity. The on-premises market certainly isn’t dead, but my research shows that UC as a service (UCaaS) is growing (18%) at about six times the rate of premises-based solutions (3%).

Mitel is one of the on-premises vendors that has done a hard pivot to the cloud, aggressively pitching its MiCloud communication services. However, Mitel is relatively small, and its size (or lack thereof) has acted as a limiting factor — its channel and reach has had limits. This is why Mitel CEO Rich McBee has put in place an aggressive acquisition strategy, rolling up many small companies to create a larger, bigger vendor that has more customers and channel partners and is better positioned for overall growth and take share.

Once primarily put in place for virtual desktop infrastructure, HCI is now handling mission-critical workloads — UC included.

When two seemingly unrelated things come together, the combination often can have great results. For example, a Reese’s peanut butter cup is the “perfect combination of chocolate and peanut butter and the perfect companion for movies sports and parties.”

Does such a thing exist in the tech world? Sure. When mobile devices first started sporting cameras, that combination seemed weird. But now it’s become a core requirement for every Snapchatting, Tweeting, Instagramming teen out there.

What about hyperconverged infrastructure (HCI) and unified communications (UC)? Seems like an odd combination, but bringing the two together actually makes a lot of sense — particularly in this communications era that has enterprises rethinking the architecture of their solutions.

Like baseball fans in the classic story of Casey at the bat, customers calling into contact centers can quickly swing between high and low expectations.

In the baseball classic “Casey at the Bat,” the home team, Mudville, was behind by two runs. The crowd — 5,000 people strong — believed if Casey, the team’s star player, could make it up to bat, Mudville could win. However, expectations were low, with too many weak hitters in front of Casey.

But wait… after the first two batters fail, Flynn and Jimmy Blake somehow get on base, bringing the mighty Casey up to bat. Now expectations from the fans go from low to extremely high, but on the last pitch, the mighty Casey strikes out and the whole crowd goes home unhappy.

Modernized CCaaS platform gives it the ability to deploy features as needed, quickly expand its reach, and scale for enterprise deployments.

“Disrupt or be disrupted” is perhaps the signature slogan for the digital transformation era. It means continually innovating even if that requires disruption because, if you don’t, some smart company will come along and put you out of business.

One of the most successful companies born in the cloud era is Five9, which caught the cloud wave in the contact center industry with its best-in-class platform, Virtual Contact Center. Five9 has steadily continued to meet or beat its forecast every quarter, and now has a market capitalization of slightly more than $1 billion. For a company that lives its life in the cloud, the future certainly seems sunny.



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