Posts Tagged ‘No Jitter’

Team collaboration tools are great, but proliferation is a problem.

Over the past two years, there’s been no hotter trend in enterprise communications than team collaboration.

Once primarily a messaging niche served by a few start-ups, team collaboration has exploded — both in the number of products and their functionality. In addition to messaging, most of these tools have file and screen sharing, voice calling, and video conferencing, among other features. In fact, for many workers, the team collaboration tool can replace the phone system.


Aerohive has announced the first 802.11ax access points, but is the technology really game-changing?

Wi-Fi has undoubtedly become a business-critical technology. Companies of all sizes in all verticals need good quality Wi-Fi to connect employees, customers, and Internet of Things devices to the company network. We expect to be able to connect and have a great experience, so when Wi-Fi works, we don’t notice. But when it doesn’t work, we most certainly do notice, and experience high levels of frustration.

Focuses on SMBs and channel partners selling to that market

The UCaaS market has been red hot over the past few years, and it’s likely to stay that way into the foreseeable future as companies ditch their on-premises systems for a much easier to deploy cloud option. What’s been an interesting trend in UCaaS is that most of the incumbent vendors that got their start selling to SMBs are now targeting mid- to large-size enterprises for future growth.

Intermedia, known as a provider of cloud business applications, last week tossed its hat into the UCaaS ring when it announced its Intermedia Unite solution that combines screen sharing and video from the acquisition of AnyMeeting with its own cloud-based voice, file sharing, and secure backup capabilities. Despite going after small businesses, Unite has all enterprise-grade call features including call park, transfer, voicemail with transcription, hunt groups with rich reporting, and others. It also includes a feature, called “flip,” that allows workers to transfer calls between mobile and office phones, and vice versa.

Altocloud is now part of Cisco’s SolutionsPlus partner program, a combination delivering value to both companies and their customers.

If you’re a fan of the TV show, “The Office” you undoubtedly remember this episode where Michael Scott and company teach us that there’s something better than a win-win, and that’s a win-win-win. In the tech industry, partnerships work when they are a win-win-win, as such deals benefit both vendors as well as the customers. If one of those constituents lose, then the partnership will likely fail.

Cisco Live EMEA took place in Barcelona a couple weeks back, and while intent-based networking stole the show, there was some other noteworthy news out of the event. Altocloud announced it had entered an agreement with Cisco to join its SolutionsPlus Program. One of the components of the agreement is that Altocloud is now available to Cisco’s sales force and reseller community through the Cisco Global Price List (GPL), streamlining the procurement of the solution.

Acquires cloud contact center provider Spoken for platform on which it can build a differentiated customer experience.

Avaya Engage kicked off Monday in New Orleans, a fitting location for the annual customer and partner event — with its bankruptcy in the rear-view mirror, the company can look forward to better times and finally party like its Mardi Gras.

In kicking off Engage, Avaya issued a press release with the headline, “Avaya Engage 2018 Reveals Avaya’s Vision for the Next Wave of Digital Transformation.” In the press release Avaya doesn’t explain what the “next wave” will be, but digital transformation initiatives revolve around improving customer experience and fueling worker productivity, so aligning its strategy around digital transformation makes sense. Avaya made a bigger splash yesterday with a second press release, announcing it had entered into a definitive agreement to acquire cloud contact center provider Spoken Communications. Spoken, with which Avaya has a year-old BPO cloud partnership, gives Avaya an excellent platform to create a differentiated customer experience.

Now listed on a major exchange, Avaya will need to make significant noise in the cloud if it’s to keep investors happy.

Wed., Jan. 17, will go down as a landmark day in the timeline of Avaya’s emergence out of bankruptcy. This morning the company rang the Opening Bell at the New York Stock Exchange (NYSE), signaling its return to being a publicly traded company — ticker symbol, “AVYA.”

In actuality, Avaya started trading on Dec. 15, 2017, but as an over-the-counter (OTC) stock. OTC stocks aren’t available through the NYSE or other exchanges, so investors interested in Avaya would have had to purchase the stock from a market maker with inventory. This limited the stock’s reach and lowered its liquidity, making a purchase less appealing for large institutional firms.

Gains powerful software stack from this VoIP solutions provider, and more.

As I wrote in a No Jitter post late last year, Polycom CEO Mary McDowell is busy delivering on her endpoint-first strategy. Polycom accelerates that transformation this week, announcing its intent to acquire Obihai Technology, a VoIP solutions company.

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