This week is the annual Enterprise Connect (formerly VoiceCon) conference in Orlando, FL. One of the many panels I’m on and moderating at the conference is titled “UC? Mobility? FMC? BYOD? SIP Trunking? Video? WebRTC? It’s time to take control.”
The theme of taking control of the UC environment is a good one as it’s my belief that Unified Communications is getting more and more complex as the vendor community expands the definition and functionality of UC.
At one time, telephony was simple: a PBX, a phone and cable. Connect them up and you’ve got voice. Troubleshooting meant checking the phone, cable or PBX. However, that legacy solution was as inflexible as it was simple.