In 2012, look for the Unified Communications (UC) industry to finally evolve away from using terms like “calls” and “trunks” and replace it with the concept of a “session.” I believe this to be an important step on the road to more pervasive UC deployments, particularly mobile UC.
Why do I believe that? The first step in believing this is to understand what a session is. With voice over IP (VoIP) and UC, the industry uses terms like “calls” to discuss the features in a UC solution. However, this term is a throwback to legacy communications and is used to make new UC solutions look like an old PBX. It reminds me of when I was in college taking a software development class and the lab instructor referred to lines of codes as “job cards.” There were no cards, just lines of code. Similarly today, we aren’t making calls in an all IP world.