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AI World Conference & Expo · Boston, MA · December 11-13, 2017

Posts Tagged ‘hosted uc’

Last week, I posted a blog that highlighted the top business reasons a company should consider a hosted UC solution. While these are important, there are also a number of benefits that are specific to the IT department. These reasons may fly under the radar of the C-level executives or line-of-business managers, but they are significant to the IT organizations.

ZK Research shows that, on average, 83% of IT budgets are used to “keep the lights on,” meaning only 17% of the budget is used for strategic initiatives. How can an IT department get more money for strategic projects? Ask for a bigger budget? That’s a nice thought, but it would be like asking AT&T to provide good customer service. You can ask, but it’s never going to happen.

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It seems we’ve been talking about the rise of hosted communications services for years now, but adoption has been rather light. I think one of the main reasons is that the features and functions available from the hosted providers historically weren’t even close to what was available from the premise-based vendors.

Over the past year or so, though, this gap has closed significantly. In most cases, hosted UC solutions are on par with what one could get from a premise-based solution. As someone who used to run the phone system at a company, I can honestly say that it’s a pain in neck, and I’m not sure why anyone would want to run their own phone system when you can get most of what you need in the cloud. Sure, the biggest of the big companies will always want the control and security of doing it themselves, but most small-to-midsized companies would benefit greatly from shifting to a hosted solution.

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