IT executives looking to maximize their UC investments or searching for a way to gain budget approval should make UC a core component of a company’s business continuity and disaster recovery plans.
When I interview current or potential deployers of UC, the conversation typically focuses on cost savings and how to measure productivity gains. However, one thing that does not get brought up often enough is how organizations can use UC as a way to ensure continuous communications in the event of a disaster.
Organizations that haven’t been through a disaster tend to only think about the ones that gain national attention such as hurricane Katrina or 9/11. However, the majority of disasters occurs with very little media attention and can be just as harmful. For example, one enterprise I recently dealt with had a chemical truck spill directly in front of the building so workers were not allowed in the building. This meant none of the workers were able to get into the location even though there was no problem with the physical location; it was more of an access problem.