Posts Tagged ‘CIO’

Leveraging networking technology from HPE and Aruba, MSC Cruises has modernized the cruise ship experience.

Every industry vertical is being impacted by digital transformation. Most of the case studies I have seen revolve around retail, healthcare and financial services where the impact is relatively easy to measure. One of the industries that is in dire need of digital technology is cruise lines.

If businesses are to become agile, dynamic organizations, the tension between the security and network teams must go away. A security delivery platform will help align the teams.

In almost every conversation I have with CIOs, a common theme comes up: how to get the silos within IT to work together. The relationships between the different groups vary, but the one that seems to have the most tension is between network and security operations.

A Five9 survey shows customer service experience has overtaken price, product quality and all other factors as the top factor for customers when deciding with whom to do business.

The impact of digital transformation is far reaching and will impact almost every company in every industry vertical. Digital initiatives will also change the way customers interact with businesses. Companies that understand the new competitive dynamics and can adapt quickly, will thrive. Those that can’t will struggle to survive. 

At its Advanced Technology Fair, Cisco provided a glimpse of the near future by demonstrating how artificial intelligence can be used to improve meetings.

Artificial intelligence (AI) has come a long way in the past few years. What was once something only witnessed in science fiction has now become very real with AIs playing poker, telling us when to leave for the airport and letting us know what the weather will be like tomorrow. In the business world, AI has been used to improve cybersecurity and help contact center agents be smarter but it has yet to do is make workers more productive in any significant way but that will change soon.

Nvidia’s Holodeck shows how virtual and augmented reality can improve collaboration and speed up business decisions. Companies must get on board or be left behind.

Earlier this year, Nvidia unveiled its Holodeck. The product is a virtual world in which all of the laws of physics apply, so images cast shadows, objects experience gravity and objects act as they should.

Talkdesk for Sales is an excellent example of how AI can be used to augment a worker’s skill set and make them more productive.

It seems like the use cases for artificial intelligence (AI) has exploded over the past few years. I’ve seen many consumer examples like an AI writing news stories, playing poker and Go. However, AI has yet to make a significant dent in the business world.

Last week the White House announced that Vivek Kundra, the first ever federal government CIO, will leave his position in August.  Prior to Kundra, federal IT was considered about as aggressive as Lebron James in the NBA finals.  When Kundra took over that post in 2009, he became best known for his “cloud first” policy for all federal agencies, which resulted in a plan to shut down over 800 federal data centers.

However, it’s worth noting that he modernized the federal government in many other ways.  One of Kundra’s initiatives was to modernize the government through consumer technologies like iPads and Google mail.  At Yankee Group, the consumerization of IT is one of our primary research areas and Kundra’s ability to consumerize the government is taking that to the extreme.

So where does the government go from here?  Whoever is named the successor to Kundra cannot take their foot off the gas.  For the first time ever, the US government has the opportunity to show the world “what’s possible” when it comes to technology.  There will be some challenges to come for Federal IT between CIOs but that doesn’t mean the brakes will be put on.  Life goes on and so should the modernization of the Federal government.



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