Keeping the company network up and running is, by far, the most important task that a network manager has today. However, the largest cause of downtime is actually self-inflicted. ZK Research recently ran a survey that asked what the primary cause of downtime with networks is today, and the No. 1 response was “human error,” with 29% of the 1,320 respondents citing this as the top issue. This is down from the 37% that my research showed a couple of years ago, but it’s still top dog.
There are a number of reasons why human error causes downtime, and they all tend to revolve around the fact that network managers typically have very poor visibility holistically across the network. Additionally, change management, documenting processes and auditing tends to done on an ad hoc basis. Some do it well, but most don’t. Now, in many ways, this really isn’t the fault of the IT department, as the tools to manage network changes and to see what’s going on with the network also tend to be pretty poor.
Last week, ActionPacked Networks announced the 3.1 version of its LiveAction network management product to address some of these issues in Cisco environments. ActionPacked Networks is a Cisco Developer Network partner and has added a number of new features to improve the visibility and manageability of Cisco networks.