Amazon Web Services (AWS) was certainly a late entrant into the CCaaS space. Early in the 2010s, Five9, Talkdesk and NICE were defining the space, but AWS had yet to raise its flag. In reality, Amazon had a highly scalable, homegrown contact center, which it used internally for the Amazon.com business and it took that product and made it customer facing.
Recently, Hewlett Packard Enterprise (HPE) made major business tech news when it announced its intent to acquire Juniper Networks for $14B. This move brings together two of the larger “ABC” – also known as Anything But Cisco – and shakes up a networking industry long overdue for consolidation.
The partnership between Hitachi Ltd. and Cisco Systems Inc. goes back a couple of decades. Last year, the two firms announced a strategic partnership agreement. Yesterday they deepened the deal to include a new hybrid cloud services suite focusing on enterprise data management.
In the past few years, we’ve lived through a messaging renaissance, a reformation, and a restructure. For 2024, Brad Roldan, GM/VP of Product, Programmable Messaging at communications platform provider Bandwidth, what’s to come this year is summed up in his introduction to the company’s 2024 State of Messaging report:
Artificial intelligence (AI) can potentially transform networking, where the operational model has largely remained static for decades, but AI needs to be native in the network versus an overlay. The difference between AI-driven and AI-native networks is fundamentally about integrating AI into the system’s architecture.