Join me at Enterprise Connect 2015 in Orlando for guidance on selecting
a systems integrator for your unified communications project.
As the complexity of unified communications continues to grow, selecting a systems integrator for UC takes on increasing importance, particularly for large enterprises.
A decade or so ago, UC was challenging but not overly complex as the architecture mirrored a traditional PBX. You had a phone, an Ethernet cable, and an IP-PBX. The challenge came in running voice on the data network. This certainly caused some issues, but enterprises very quickly developed best practices and for the most part turned running converged voice and data networks into a nonissue.
UC has evolved significantly over the past 10 years, though, and the complexity level has shot up faster than Tiger Woods’ golf game has fallen apart. UC now involves the use of physical and virtual servers, softphones, Wi-Fi clients, cellular clients, video services, recording capabilities, multiple vendors, cloud-based resources, and application integration. After deployment come migration issues such as dial plan updates, user training, voice mail porting, and so on.