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Archive for the ‘From: No Jitter’ Category

Here are 10 rights that every enterprise should be
demanding from their UC management vendors.

As No Jitter posted late last month, Cisco has created a “WAN Bill of Rights” to articulate 10 principles for next-generation enterprise networking. Compiling these ideas in a single document is not only a good idea but also a repeatable one. In fact, I’ve applied the Bill of Rights concept to the area of UC management.

As any good American knows, the Bill of Rights comprises the first 10 amendments to the U.S. Constitution, giving us those inalienable privileges like freedom of speech and due process. (Granted, should Donald Trump be elected president, this could change, but for now as Americans we expect these things and almost take them for granted.) In UC management, also known as business communications operations management (BCOM), no such list of rights exists today.

With three new releases, the company once again shows its
commitment to putting user experience on the front burner.

Polycom has long been known for delivering unparalleled levels of audio and video quality — one reason why the star-shaped Polycom speakerphone is a de facto standard in conference rooms today. Unfortunately, usability, like with much of the rest of enterprise communications, has lagged.

Historically, I could sum up the usability of most of these products in a single word: “Meh.” If you’re not familiar with that term, then this description should help clarify: It’s something that my teen kids seem to use whenever I ask their opinions. For example, the answer to “How was school today?” is typically “Meh.”

In Googling the word, I found out that “meh” means “uninspiring or unexceptional” — so, yes, a perfect descriptor for the usability of Polycom products over time. For Polycom, product quality has long earned a big thumbs up, but usability a “meh.”

The rising use of new team communications and
collaboration tools should have many organizations
rethinking their conference room technology choices.

One of the things I like about the unified communications and collaboration market is that it’s constantly evolving, which means I always have something new to cover. Currently what’s new is the rise of team collaboration tools, or what me and fellow No Jitter blogger, Dave Michels, like to call workstream communications and collaboration (WCC). Unfortunately, as we watch the evolution of virtual team collaboration enabled via WCC, we haven’t seen companies keep pace on the physical team meeting space.

As discussed in previous No Jitter coverage, WCC tool vendors include Acano, Biba, Cisco (with Spark), Redbooth, Interactive Intelligence, and Unify (with Circuit). To give you an idea of how hot this market is, Dave and I have already compiled a list of 14 companies as part of a joint report on the WCC market we’re working on — and we know that list isn’t exhaustive.

With UC environments getting exponentially more complex,
management needs to get far more automated.

Thrown around a lot lately, the term “software defined” has come to mean many things to many people. It’s been applied to networks, data centers, WANs, and other IT areas. But to unified communications? Not so much.

Among the multiple descriptions for software-defined whatever are a couple of points of commonality for each of these scenarios. They are:

If you know the man, then you know why the company
has been so successful and has such a strong culture.

As Cisco’s John Chambers passed the leadership baton to Chuck Robbins on July 27, so ended his tenure as iconic CEO and head of one of the most successful companies of the last 20 years.

A lot has been written about Cisco in that period, but very little penned discussing Chambers, the person, and how he transformed Cisco from a single-product company with barely a billion in revenue to the dominant IT solutions provider it is today.

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