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‘From: No Jitter’

New line targets more than just voice calling to support
varied use cases, including Internet of Things.

With mobile phones becoming ubiquitous at work, an increasingly pertinent question is, “Can anything save the desk phone?” Unify may be on to an answer with a line of phones introduced today.

Unify designed the new OpenScape Desk Phone CP family with a couple of assumptions in mind — both of which I believe are true. The first is that employees will continue working from office spaces, if not every day at least part of the time. The second is that when workers are in the office they prefer using desk phones if convenient.

On this latter assumption, what that means is a worker who needs to place an outbound call while sitting at a shared workspace will opt to dial from the desk phone rather than another option. However, that same user will not do the same for inbound calls because doing so is too much work — having to hand out the temporary number of the day or set up call forwarding from a mobile device to the desk phone. The desk phone likely offers better call quality, but easy peasy lemon squeezy will trump that every time.

New products give IT a way to create a zero-trust model of security —
that is, trust nothing and build the trust relationships as needed.

The Internet of Things (IoT) is a much-discussed topic these days, with smart this and smart that and our rapid movement into a world in which everything is connected. But in this IoT world security has been, and will continue to be, the top barrier for quite some time.

Metcalfe’s Law states that the value of a network is proportional to the square of the number of nodes connected. So as we add more nodes to a network, the value grows exponentially. Hence the networks in a world in which everything is connected has substantially more value than a network with some things connected or parallel networks.

For Polycom’s UCaaS and other partners, benefits of
the merger should outweigh any perceived negatives.

In the month since Mitel announced its intention to acquire Polycom, industry watchers have been rampantly speculating about what the move means for channel partners, products, people, and everything else under the two companies’ umbrellas. Of particular interest is what becomes of Polycom’s business with UC-as-a-service and IP telephony service providers.

For all the hype and marketing around the relationship Polycom has with Microsoft, that business pales in comparison to the number of phones it sells through its UCaaS and ITSP partners. Polycom, already the de facto standard with all the major U.S. UCaaS providers, including Vonage, RingCentral, Comcast, 8×8, and numerous others, has aggressive plans to expand into other regions as UCaaS becomes the norm in different geographies.

Mitel, with its premises-based and cloud communication solutions, is an obvious competitor to Polycom’s UCaaS and ITSP partners, as Wainhouse Research analysts Andrew Davis and Ira Weinstein called out in their No Jitter post on the $2 billion acquisition. “Even though the products will retain the Polycom logo, we question whether providers will recommend phones from a competing vendor (Mitel),” they wrote.

Communications platform as a service is creating a rising tide,
which Vonage can now ride into its cloud-focused future.

Vonage this morning announced that it has reached a definitive agreement to acquire cloud communications platform provider Nexmo for $230 million.


While Twilio has managed to grab the communications platform as a service (CPaaS) spotlight, Nexmo has quietly been building a strong business for itself, too.

Founded in 2011 by CEO Tony Jamous and CTO Eric Nadalin, Nexmo has established a competitive differentiator with its messaging API, particularly with international customers — two-thirds of its revenue comes from outside the U.S. Nexmo has a large, global network of 650 interconnected carriers to deliver SMS messaging across the globe, and the company has offices in London, Hong Kong, and Singapore. Vonage should be able leverage these to help it expand globally.

The combined “MiPolyTel” is a now a
formidable player in the collaboration industry.

Rich McBee took over as the CEO of Mitel in January of 2011. I never had the opportunity to chat with Rich when he took the helm so I didn’t have a clear vision of what he was trying to accomplish with Mitel. Over the past 5+ years, his strategy has become abundantly clear, and it revolves around two focal points that are both intertwined.

The first is to create some unique differentiation for Mitel. The UC space is crowded and has too many vendors that all look like each other. Mitel’s vision is to build a unified communications solution provider that is uniquely mobile and cloud centric. As I pointed out in this post from last year, there is a big difference between having mobile applications and being uniquely mobile, and Mitel seems to have a clear understanding of what this means.

The second piece of Rich’s vision is to roll up a number of the smaller vendors to create a bigger, stronger company that can compete better with the likes of Cisco, Microsoft and, to a lesser extent, Avaya.

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