Archive for the Category
‘From: CIO’

If businesses are to become agile, dynamic organizations, the tension between the security and network teams must go away. A security delivery platform will help align the teams.

In almost every conversation I have with CIOs, a common theme comes up: how to get the silos within IT to work together. The relationships between the different groups vary, but the one that seems to have the most tension is between network and security operations.

A Five9 survey shows customer service experience has overtaken price, product quality and all other factors as the top factor for customers when deciding with whom to do business.

The impact of digital transformation is far reaching and will impact almost every company in every industry vertical. Digital initiatives will also change the way customers interact with businesses. Companies that understand the new competitive dynamics and can adapt quickly, will thrive. Those that can’t will struggle to survive. 

At its Advanced Technology Fair, Cisco provided a glimpse of the near future by demonstrating how artificial intelligence can be used to improve meetings.

Artificial intelligence (AI) has come a long way in the past few years. What was once something only witnessed in science fiction has now become very real with AIs playing poker, telling us when to leave for the airport and letting us know what the weather will be like tomorrow. In the business world, AI has been used to improve cybersecurity and help contact center agents be smarter but it has yet to do is make workers more productive in any significant way but that will change soon.

Nvidia’s Holodeck shows how virtual and augmented reality can improve collaboration and speed up business decisions. Companies must get on board or be left behind.

Earlier this year, Nvidia unveiled its Holodeck. The product is a virtual world in which all of the laws of physics apply, so images cast shadows, objects experience gravity and objects act as they should.

Talkdesk for Sales is an excellent example of how AI can be used to augment a worker’s skill set and make them more productive.

It seems like the use cases for artificial intelligence (AI) has exploded over the past few years. I’ve seen many consumer examples like an AI writing news stories, playing poker and Go. However, AI has yet to make a significant dent in the business world.



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