Archive for May 2017

Nvidia’s new video analytics platform, Metropolis, uses artificial intelligence and deep learning to help make cities safer and smarter

Earlier this week at its GPU Technology Conference, Nvidia announced a new video analytics platform, Metropolis, that promises to make cities safer and smarter and should eventually bring game-changing capabilities to other industries.

It’s safe to say that no one likes change.

It makes us uncomfortable and puts us in positions that we are not familiar with. This is certainly true in our personal lives, but it’s also true in our jobs. It seems every time there is some kind of major technology shift everything changes, and IT needs to adapt, adopt new best practices, and develop new skills. Think back to the transition from mainframes to PC computing, TDM voice to VoIP, and physical servers to virtualization. Each of these seismic shifts required IT organizations to completely change the way they operate.

Aiming for the “wow” factor, CRM company rolls out next- generation knowledge solution for improved customer experience.

Late last month I was a guest on the No Jitter On Air podcast for a conversation with No Jitter editor Beth Schultz on digital transformation. As I pointed out during the discussion, in the digital era organizations will compete on the basis of customer service. In support of this statement, here are some interesting factoids from my research:

  • By 2020, customer experience will overtake price and product as the top brand differentiator
  • 67% of millennials changed brand loyalties in 2016 because of a poor experience
  • 90% of companies use customer experience as a differentiator today

An imperative for businesses today is to deliver not just a good experience, but a differentiated, fast experience. For example, a customer may sit on hold on a support line for a few minutes, and then spend 10 more minutes with a polite agent to solve a problem. This is a typical “good experience.” What if, through chat, the customer could ask the same question and get an immediate response? Or, should the customer prefer to call in, he or she would instantly receive a link leading to information that will help solve the problem? The fact is that people like things to be fast today, and fast responses are generally viewed as better than good ones that take time.

With Apstra Operating System 1.2, the network goes from being something that has a lot of manual overhead to become an agile and automated, self-operating network

What do UFOs, the Loch Ness Monster and intent-based networks have in common? These are all things that people claim to have seen, but no one can really prove it and their existence remains largely a myth.

Cisco already has two SD-WAN solutions—Intelligent WAN and Meraki SD-WAN—so why does it need another? One word: options.

Cisco, the acquisition machine, is at it again. It’s been about three months since the company plunked down $3.7 billion for AppDynamics, so I’m sure all that cash was burning a hole in Chuck Robbins pockets and making another acquisition seem long overdue.

The private cloud version of Voyance is an excellent option for customers in heavily regulated verticals or that want greater control over the data and related security

Having a full understanding of end user experience has been theorized in IT circles for decades but has remained as elusive as the Holy Grail or the Fountain of Youth. Some people claim to have seen it, but no one really knows for sure.



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